Director of Operations
Location: Galesburg, MI (On-site)
Compensation: $90,000 - $115,000 base salary + performance bonus
Department: Operations
About OuterFactor
OuterFactor builds mobile accessories for professionals who can't afford for things to go wrong - enterprise IT teams, government agencies, healthcare systems, and education institutions. Our customers buy through the partners they trust: national resellers, VARs, carriers, and distributors. That channel-first model means our operations team isn't just running a warehouse. We're the execution layer behind every customer commitment.
We're a growing company, which means we're still building — systems, processes, team depth, and the discipline that turns promises into repeatable delivery. If that excites you, keep reading.
The Role
We're looking for a
Director of Operations who leads from the front. That means you'll set the strategy AND sweep the floor when it matters. You'll own our end-to-end operations — from the relationships with our contract manufacturers and inbound supply chain, through our warehouse, to the moment an order ships clean against a channel partner's requirements.
This is a player/coach role. You will build and lead a team, but at times you will also roll-up your sleeves and do the work yourself. You know what a good SOP looks like because you've written them. You know what a healthy warehouse looks like because you've run one. You know what a supplier relationship requires because you've owned one.
If your career has been primarily strategic — presenting to boards, managing managers who manage managers — this probably isn't the right fit. If you're a respected operator who leads through competence and can shift between vision and execution in the same afternoon, we'd like to talk.
Why OuterFactor
- Paid Maternity and Paternity Leave
- 401K Match
- 4 Weeks PTO
- Comprehensive Benefits Package
- Direct access to the founding team and real influence over how operations scale
What You’ll Do
Manufacturing & Supply Chain-
Manage relationships with domestic and overseas contract manufacturers — quality, cost, lead times, and capacity
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Own inbound supply chain discipline: POs, lead times, inventory positioning, and supplier accountability
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Partner with Product and Sales on launch readiness, BOM alignment, and production scheduling
Warehouse & Fulfillment-
Oversee daily warehouse operations: receiving, inventory control, pick/pack, shipping, and returns
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Build and enforce SOPs for accuracy, efficiency, and compliance with customer and channel requirements
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Manage 3PL relationships and fulfillment partner performance where applicable
Planning & Sales Operations-
Lead S&OP process: align demand signals from Sales with supply chain capacity and inventory positioning
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Own operational forecasting, capacity planning, and resource scheduling
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Partner with Sales Ops and Finance on order flow, backlog management, and cash cycle alignment
Team & Culture-
Lead and develop the operations team — define roles, set KPIs, build accountability, coach up talent
- Foster a culture of ownership: people who find problems before they escalate and fix them before they recur
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Model the player/coach standard — visible, hands-on, respected for what you can do, not just what you delegate
Systems & Continuous Improvement-
Own operational metrics: on-time delivery, cost per unit, inventory turns, order accuracy, and throughput
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Drive continuous improvement across all functions — lean thinking applied pragmatically, not dogmatically
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Ensure the team runs from data: clean reporting, meaningful KPIs, and decisions grounded in numbers
Who You Are – Minimum Qualifications-
7+ years of operations leadership experience in a manufacturing, distribution, or supply chain environment — you've managed real complexity, not just PowerPoints about it.
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You've been a player/coach. You can run an ops review in the morning and help solve a receiving problem in the afternoon. Your team knows you understand the work.
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You've built operational infrastructure from scratch or near-scratch at a growth-stage company. You know the difference between designing a system and inheriting one.
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Experienced with contract manufacturers — domestic and/or overseas. You know what supplier accountability actually requires.
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Comfortable in an ERP — NetSuite experience is a plus. You use data to run the business, not to justify decisions you've already made.
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A real people leader: you set high standards, develop your team, have hard conversations when necessary, and earn respect through competence.
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On-site in Galesburg, MI is not optional — and you're good with that.
Preferred Qualifications-
Experience supporting B2B channel partners — resellers, VARs, distributors, national accounts, or carrier programs. If you've managed the operational requirements of a CDW, an Insight, a carrier partner, or a distributor like TD Synnex or Ingram Micro, that context is genuinely valuable here.
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Familiarity with enterprise mobile devices, accessories, or technology hardware
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Experience scaling operations between $10M–$100M in revenue
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Knowledge of EDI, customer-specific routing/compliance, or large national account fulfillment requirements
OuterFactor is an equal opportunity employer committed to building a team that reflects the diversity of the customers we serve.
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