SUMMARY:
Responsible for directing and overseeing all operational activities and departments in the
hotel in order to maximize revenue, deliver a positive guest experience, and provide
exceptional customer service for the guests. Keep guest satisfaction as high as possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide exceptional customer service to all hotel guests, making their stay as
comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for property and ensure property
supervisors perform QA for their areas of responsibility.
Know and satisfy the needs of the property owners, the Management Company,
associates, and guests bearing in mind these needs are subject to change.
Manages all sources of revenue including the rooms, housekeeping, food and
beverage, engineering, and other departments. Ensures all departments are
profitable and maintain strong working relationships.
Along with the sales team, creates local and national marketing plans and pricing
strategies and knows market segments. Responds quickly to changing market
conditions and revises strategies accordingly.
Actively participates in sales discussions, meetings and plans. Knows key account
executives and business base. Knows monthly production levels for each sales person
on the staff.
Ensures that all policies, procedures, federal, state and local ordinances with regard to
personnel, security, cash handling, guest relations and safety are followed.
Maintains and improves property standards and service to ensure guest satisfaction
and the right public image.
Ensures that the property and its inventories are always in the best of conditions.
Develops annual budget and capital expenditure plans.
Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
Complies with all corporate accounting procedures.
Prepares and submits on a timely basis operational results/reports to corporate office
and/or property owners.
Ensures the implementation of and adherence to all policies and procedures.
Walks and inspects property several times daily, and enforces the implementation of
actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
Job Description
General Manager
SINA Hospitality Management, LLC Confidential and Proprietary Information
The contents of this material are confidential and proprietary to SINA Hospitality Management, LLC and may not be
reproduced, disclosed, distributed or used without the express permission of an authorized representative of SINA Hospitality
Management, LLC.
Ensures property hiring and all associate practices comply with company and legal
requirements and strives for a culturally diverse work place.
Selects, trains, and directs department supervisors and other associates as necessary
keeping them well versed in all policies and procedures.
Delegates various tasks to the AGM and/or department supervisors to ensure the
smooth operation of the property.
Monitors performance, develops and guides associates in career paths.
Conducts performance evaluations for all employees, including department heads
and supervisors.
Responsible for maintaining proper and confidential associate files, i.e., personnel files,
medical files, investigative files, etc.
Promotes teamwork and high morale with associates.
Aggressively reduces the number of accidents, and minimizes worker’s compensation
and unemployment claims and resulting costs.
Assists in the development and implementation of Sales and Marketing Program and
Quarterly Sales Strategy Reports.
Continually solicits new and repeat business for the hotel.
Accompanies the Sales Manager on sales calls.
Becomes involved in community and/or government affairs.
Possesses and utilizes excellent time management skills.
Remains highly visible and readily available for guests at all times.
Takes initiative to offer assistance or answer questions throughout the hotel.
Ensures that a viable key control program is in place.
Ensures SINA Hospitality Management-approved web-based system of work order
accountability is used fully and appropriately.
Thoroughly understands and implements the Brand service culture.
Performs all shift checklist responsibilities.
Supports team members to ensure the team’s entire workload is completed daily.
Provides a professional image at all times through appearance and dress.
May be asked to operate a motor vehicle in the course of running errands for the
hotel.
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES:
All property positions.
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
