Description:
Roles & Responsibilities:
- Answer all incoming calls with a smile
Preform all registration of demographic information for new patients and updates to established patients
- Schedule, reschedule and cancel appointments as necessary
- Maintains and updates current information on physician schedules ensuring that all patients are scheduled properly
- Insurance verification and authorization
- Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals
- Responsible for optimizing provider's schedule
- Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information
- Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system
- Prepare documentation for upcoming appointments
- Request outside records and images for patients upcoming appointments
- Maintain patient confidentiality and follow HIPAA guidelines
- Maintain and work task list daily
- Increase Portal participation
- Cross trained to provide back up in other administrative areas, including the front desk if needed
- Perform other front office duties as assigned
- Schedule and offer support to Telehealth patients
- Scan in medical records for new patients that have upcoming appointments
- Send new patient paperwork using the Health Asyst software and offer technical support to the patients
Requirements:
Physical Requirements:
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Prolonged periods of sitting at a desk and working on a computer.
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Prolonged periods of phone communication.
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Must be able to lift up to 15 pounds at a time.
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Must be able to manage multiple tasks.
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Must be detail oriented.
