Cell Phone & Electronics Repair Technician
Location: Hudson, MA
Company: uBreakiFix by Asurion
About the Role
We are looking for a technically focused team member to join our Hudson location.
This position is centered on device diagnostics, repair quality, and teamwork. You will work closely with other technicians and front-of-house team members to manage shared repair queues, communicate repair findings, and provide a strong customer experience.
Professional repair experience is strongly recommended but not required. Candidates without professional experience will receive structured training and should demonstrate strong technical aptitude, attention to detail, and the ability to learn quickly.
What You’ll Be Doing
- Perform repairs on phones, tablets, computers, gaming consoles, and other consumer electronics
- Diagnose hardware and software issues accurately
- Work collaboratively with technicians and front-of-house staff to manage shared repair queues
- Document diagnostics, repairs, parts usage, and testing results in the point-of-sale system
- Maintain high repair quality while minimizing rework and repeat issues
- Follow established repair procedures and testing requirements
- Follow inventory, parts-handling, ordering, and RMA procedures
- Communicate repair findings, timelines, and potential complications clearly
- Support customer check-ins, pickups, and general store operations when needed
- Provide scheduled support at other West District locations as needed
Technical Training and Expectations
You will be trained on our repair standards, diagnostic processes, testing procedures, and store workflows.
You should be prepared to:
- Learn phone and consumer-electronics repair procedures
- Follow repair standards without taking shortcuts
- Perform complete post-repair testing
- Maintain accurate documentation and parts control
- Work effectively in a collaborative, team-based repair environment
- Continue developing your technical ability over time
Professional experience repairing phones, tablets, computers, gaming consoles, or other electronics is a plus, but it is not required for candidates who demonstrate strong mechanical aptitude and the ability to learn quickly.
Customer Support Expectations
Although technical repairs are the primary focus, this is not a back-room-only position.
You may be expected to:
- Explain diagnostic findings and repair options clearly
- Assist customers during check-in and pickup
- Help communicate pricing, timelines, warranties, and device condition
- Support front-of-house operations during high-volume periods
- Contribute to a professional and trustworthy customer experience
Compensation and Growth
- Competitive hourly base pay
- Pay negotiable based on professional experience and subject to an in-store technical assessment
- Performance-based raises tied to repair quality, reliability, teamwork, and operational execution
- Structured technical training and continued skill development
- Advancement opportunities into senior technical or management roles
What We’re Looking For
- Strong technical aptitude and problem-solving ability
- Willingness to learn repair and diagnostic workflows
- Attention to detail and commitment to repair quality
- Strong teamwork and communication
- Comfort interacting directly with customers
- Reliable attendance and schedule flexibility
- Willingness to support multiple areas of store operations
Ability to Commute
Hudson, MA or other West District locations, including Natick, Milford, and Northborough, as needed (Required)
Pay: From $18.00 per hour
Application Question(s):
- Are you able to pass a drug screening and background check?
Work Location: In person
