General Manager – Full-Service Restaurant
Location: El Paso, TX
Job Type: Full-Time, Salaried with Performance Bonuses
Position Summary
The General Manager (GM) is responsible for leading all aspects of restaurant operations. This includes driving financial performance, maintaining compliance and safety standards, leading the management team, and ensuring a consistently excellent guest experience. The GM will balance office duties with strong floor presence and lead by example.
Core Responsibilities
Financial Performance
- Achieve cost targets: 24% food cost, 23% labor cost, and consistent profitability goals.
- Monitor daily waste logs, weekly inventory (≤5% variance), and vendor audits.
- Deliver accurate monthly P&L reports to ownership.
Operations & Compliance
- Ensure strong health inspection performance (90+ scores).
- Conduct quarterly mock audits and enforce 100% staff certifications.
- Protect POS integrity and enforce HR/payroll compliance.
Staff Leadership
- Hire, coach, and manage FOH and BOH staff with structured training and progressive discipline.
- Lead daily pre-shift meetings and monthly training sessions.
- Conduct regular performance evaluations (90-day and annual reviews).
Guest Experience
- Resolve guest concerns and service recovery issues directly.
- Monitor and respond to online reviews and guest feedback within set timeframes.
- Track guest satisfaction for use in employee evaluations.
Culture & Safety
- Maintain strong floor presence during service (approx. 85%).
- Host regular staff huddles to celebrate wins and set performance goals.
- Enforce safety and emergency response protocols.
Tools You’ll Use
- POS & Payroll systems
- Inventory & vendor management software
- Labor management & scheduling software
- Microsoft Office Suite for reporting and communication
What We’re Looking For
- Proven General Manager or multi-unit restaurant leadership experience (3+ years preferred).
- Strong background in financial management, labor cost control, and P&L reporting.
- Hands-on leadership style with ability to balance floor and office responsibilities.
- Excellent team-building, training, and coaching skills.
- Strong communication and conflict resolution skills.
- Passion for food, hospitality, and redefining the guest experience.
Compensation & Benefits
- Competitive base salary plus performance-based bonus program tied to P&L, staff retention, and operational success.
- Profit-sharing opportunities.
- Paid time off and structured scheduling.
- Supportive culture that emphasizes fair pay and professional growth.
Why Join Us?
This is more than a management role—it’s an opportunity to lead a team committed to integrity, professionalism, and memorable guest experiences, while working in a high-energy, forward-thinking restaurant environment.
Apply today to bring your leadership and vision to our team!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Paid training
Work Location: In person
