JOB TITLE: Front Desk Coordinator
DEPARTMENT: Clinical
SUMMARY: Serve as a positive first point of contact and first impression when patients arrive to clinic by providing excellent customer service.
DUTIES AND RESPONSIBILITIES:
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Check patients in and out, while providing excellent customer service.
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Complete opening and closing procedures for better office flow.
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Review account before the patient’s appointment, and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms.
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Collect payments and answer or transfer any payment questions or concerns to the billing department.
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Update/Change patient payment methods as needed.
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Verify new patient forms have been completed accurately and maintain confidentiality of information.
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Call “no-show” patients to reschedule, next-day starts, and records to confirm appointments.
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Scan patient forms and upload to patient account.
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Start contracts for all new patients to begin treatment.
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Update new insurance information in patient files to ensure the billing department can verify patient insurance.
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Keep all necessary patient forms stocked and ready for use.
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Answer clinic phone and schedule patients ensuring a smooth experience.
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Record detailed notes on all interactions with patients over the phone within the patient’s file.
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Print daily schedule and reports for confirming appointments.
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Check e-mails, voicemails and follow up with patients accordingly.
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Provide and maintain detailed notes on all patient phone calls in appropriate systems.
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Maintain a professional front desk during phone calls and other patient interactions.
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Communicate with patients any issues in treatment or customer service related issues.
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Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
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This job has no supervisory responsibilities.
QUALIFICATIONS:
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High school diploma or general education degree (GED).
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Two years of medical or dental front desk experience.
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Computer skills preferred: Dolphin, OrthoFi, Microsoft Dynamics CRM; Microsoft Outlook & Excel.
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Bilingual in English and Spanish (preferred but not required)
