Location: Maple Valley, WA
Pay: From $19 - $23/hour (Pay matches experience)
Schedule: Full-Time, Monday–Friday (Day Hours)
You’ve put in the years, handled the difficult triage calls, and mastered the art of the veterinary front desk. Isn't it time your schedule reflected your expertise?
At Mountainside Animal Hospital, we don’t just talk about work-life balance, we schedule it. We are a privately owned, wellness-focused practice looking for a seasoned professional to lead our client experience. No more burnout, no more 10-hour Saturday shifts, and no more corporate red tape. Just a high-functioning team that respects your skills and your time.
What You’ll Do:
- Anchor our Client Experience: Use your deep veterinary knowledge to guide clients seamlessly, triage calls with confidence, and set a calm, welcoming tone for the hospital.
- Optimize Clinic Operations: Expertly navigate our Practice Management Software (we use Pulse PIMS) to manage complex scheduling and medical records. While Pulse experience is a plus, we are happy to train a tech-savvy pro who has mastered other veterinary systems!.
- Be a Clinical Liaison: Empower pet parents by providing high-level education on wellness and dentistry, acting as a knowledgeable bridge between the client and the medical team.
- Drive Patient Advocacy: Partner closely with our doctors to ensure seamless care, utilizing your veterinary knowledge to anticipate client needs before they ask.
- Cultivate a Calm Environment: Maintain an organized, peaceful lobby flow where efficiency meets boutique-level service, ensuring our clients feel cared for the moment they walk in.
What We Offer:
- Competitive Compensation: Pay that respects your experience and dedication.
- True Work-Life Balance: Enjoy your evenings and full weekends—absolutely no weekends or holidays!
- Comprehensive Health & Future: We provide medical insurance and a retirement plan to keep you and your future secure.
- Paid Sick Leave: Accrue paid time off to care for yourself or your family, in full compliance with Washington state requirements.
- Generous Perks: Including a uniform allowance and significant employee pet discounts for your own furry family members.
- A Culture of Care: Work in a supportive, family-like environment where your voice is heard and your team has your back.
Located just 45 minutes from Seattle, Maple Valley offers great schools, outdoor recreation, and small-town charm.
Why Join Us?
At Mountainside Animal Hospital, we know that a clinic is only as strong as its front desk. We don’t just 'hire staff', we invest in professionals.
As a privately owned practice, we have the freedom to put our team first. For you, that means a workplace without the red tape of corporate medicine, a leadership team that actually listens to your input on workflow, and a schedule that guarantees you’ll never have to choose between your career and your life outside of work. If you’re ready to bring your expertise to a team that recognizes and rewards it, we’re ready to meet you.
How to Apply:
To ensure you’ve read the full description, please include a brief note in your application telling us your favorite thing about working in veterinary medicine and which practice management software(s) you have experience with. (Don’t worry if you haven't used Pulse PIMS yet; we prioritize industry experience and a willingness to learn!)
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Uniform allowance
Education:
- High school or equivalent (Required)
Experience:
- Veterinary CSR: 1 year (Required)
Shift availability:
Work Location: In person
