About Our Practice
At Desert Foothills Dental, our core purpose is to build lifelong relationships based on trust by treating our patients as individuals, not just treating teeth. We are an established, private, quality-focused practice in the Ahwatukee Foothills. We hire for mindset first. Our team culture is strictly defined by three core values:
- Honesty: It's the basis for all communication and trust.
- Humility: We leave egos at the door, own our mistakes, practice radical candor, and embrace continuous learning.
- Hungry: We are proactive self-starters who take full ownership of our roles, manage time efficiently, and drive daily practice goals without needing to be micromanaged.
- Heart: We bring emotional steadiness, empathy, and respect to every patient interaction and prioritize team stability over mood or ego.
The Role & Opportunity
We are looking for a highly reliable, tech-adaptable, and growth-minded Front Office Coordinator / Hybrid Lead. This role manages patient flow, financial arrangements, treatment plan presentations, and insurance workflows, while having the versatility to assist clinical teams during peak bottlenecks. This position offers a direct leadership track toward Assistant Office Manager.
Key Responsibilities
- Treatment Coordination & Financials: Present comprehensive treatment plans, walk patients through insurance benefits/co-pays, and secure financial commitments.
- Schedule & Patient Experience: Maintain a full, productive doctor and hygiene schedule; welcome patients and conduct smooth front-to-back handoffs.
- Insurance & Tech Systems: Utilize Open Dental, Flex, and Vyne to verify insurance coverages, post payments, and handle digital communications.
- Cross-Functional Hybrid Support: Maintain clinical readiness (X-ray/Coronal Polish certified preferred) to step in chairside during rare clinical bottlenecks.
What We Are Looking For
- Rock-Solid Reliability: Our practice runs on team trust. Morning huddles start promptly at 7:20 AM. Exceptional attendance and punctuality are requiresd for this position.
- Technology Adaptability: High proficiency with modern dental practice management software (Open Dental and Flex experience is a major plus).
- Leadership Mindset: Strong emotional intelligence, professional phone demeanor, and a desire to grow your career within an independent private practice with opportunity for equity.
Requirements & Qualifications
- 2+ years of Dental Front Office or Treatment Coordinator experience (General Dentistry).
- Active Arizona X-Ray Certification and Coronal Polish Certificate (Preferred / Plus).
- Strong knowledge of dental terminology, insurance coding, and patient billing.
Benefits
- Paid Time Off (PTO) & Paid Holidays
- Employee Dental Benefit
- Professional Development & Continuing Education Assistance
- Uniform Allowance & Team Outings
- 401(k) / Retirement Plan and Medical (coming soon)
Pay: $20.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Paid time off
- Professional development assistance
Application Question(s):
- We are located at 1345 E Chandler Blvd Suite 121 Phoenix AZ 85048. How long will your commute be?
- What are you asking for with respect to compensation?
- Please check out our website at www.desertfoothillsdental for more information. Will these hours work for you?
- What dental practice management software have you worked with?
- On a scale of 1-10, how comfortable are you presenting thousand-dollar treatment plans and discussing financial arrangements with patients?
- In your past full year of employment, how many times did you have to call off unexpectedly or miss work due to personal logistics?
Experience:
- Dental receptionist: 2 years (Required)
Ability to Commute:
- Phoenix, AZ 85048 (Required)
Work Location: In person
