About the role
We install ramps, stairlifts, platform lifts, and accessible bathrooms across Virginia, North Carolina, and West Virginia, helping older adults, people with mobility challenges, and their families stay in their homes and keep their independence. Many of our customers are navigating a hard change like a parent coming home from the hospital or a spouse who can no longer manage stairs. The care we show them matters as much as the quality of the work we do.
We're hiring a Project Coordinator to keep our installations running smoothly and to be the voice customers hear when they call in.
What you'll do
- Own the schedule for installations, deliveries, and service calls across three states — balancing crew capacity, materials, and customer timing.
- Talk to customers. Some calls are quick logistics. Some involve a stressed family member who needs a few minutes of patience. Both matter.
- Partner with our install/service teams. Our technicians are skilled tradespeople who do demanding work in the field. You're their teammate in the office who makes sure they have what they need and clears obstacles so they can do their jobs well.
- Work well with our office staff. You'll be side-by-side with sales, operations, and admin every day. Communicate clearly, follow through, and be someone your coworkers can count on.
- Keep projects moving. Spot the stuck ones early and work with the team to unstick them. Review incoming and completed work for accuracy. If something in our process isn't working, tell us and help fix it.
What we're looking for
- Someone who wants to help people and also someone others want to help. This role sits at the center of a lot of relationships — customers who need us, technicians out in the field, team members in and out of the office. Being genuinely good to work with is what makes all of that hold together.
- Easy to work with, but not a pushover. You can hold the line on what needs to happen without drama. You can push back on a customer or a teammate kindly and directly and then move on.
- Warm and patient on the phone, especially with older customers and people going through a hard time.
- Great with details and follow-through. You hold a lot of moving parts in your head, you do what you said you'd do, and things don't fall through the cracks.
- The right background. Experience in scheduling, project coordination, dispatch, or service operations. Comfort with MS Office required. ERP or scheduling software experience is a plus, but we can teach the tools.
What we offer
- Health, dental, vision, and life insurance.
- 401(k) with company match.
- Paid time off.
- Employee discount.
- A close-knit team, work that matters, and a real path to more responsibility over time.
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
