Resident Service Coordinator (Full-Time – 35 Hours/Week)
Shift Schedule: Monday–Friday, 9:00 AM – 5:00 PM
As a Resident Service Coordinator, you will be a vital resource for senior tenants, providing individual case management and dynamic group programming. You will play a critical role in helping formerly unhoused individuals successfully transition back into the community, ensuring they have the support, benefits, and advocacy needed to maintain long-term housing stability.
JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.
Meaningful Impact: Directly support formerly unhoused seniors as they regain stability and independence.
Collaborative Environment: Work closely with the Supervisor of Residential Services and interdisciplinary teams.
Professional Growth: Gain experience in clinical assessments, crisis intervention, and community-building within a mission-focused setting.
Under the supervision of the Supervisor of Residential Services, you will manage a caseload of senior tenants, focusing on housing retention, emotional well-being, and social integration.
Key Responsibilities:
Clinical Assessment & Monitoring: Provide monthly in-home assessments of tenants' social and emotional needs; evaluate functioning, monitor risk, and update case plans accordingly.
Housing Stability & Advocacy: Assist formerly unhoused tenants with community transitions; ensure all tenants maintain the subsidies and benefits required for permanent housing.
Case Management: Develop and implement comprehensive case plans, including individual and family counseling to resolve tenancy and personal issues.
Benefit Coordination: Screen for eligibility and assist tenants with applications for appropriate benefits and entitlements.
Community Engagement: Facilitate tenant participation in group meetings and recreational activities to build informal support networks with family, friends, and neighbors.
Referrals & Education: Connect tenants to legal aid, primary care, and mental health services; educate residents on their rights, obligations of tenancy, and service availability.
Risk Mitigation: Consult with supervisors regarding high-risk tenants or those at risk of eviction; report on common problematic themes or patterns within the tenant community.
Education: Bachelor’s degree (BSW preferred) in Sociology, Gerontology, Psychology, Human Services, or a related field.
Experience: Minimum of one year of relevant experience is required.
Technical Skills: Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
Communication: Excellent interpersonal and multitasking skills; Bilingual English/Spanish is preferred.
Core Values: Ability to understand and appreciate the roles of race, religion, ethnicity, sexual orientation, and individual values in serving a diverse community.
JASA offers a comprehensive benefits package designed to support your well-being and future:
Health & Wellness: Medical, dental, and vision coverage, plus Employee Wellness Programs and an EAP.
Retirement Savings: 403(b) plan with Roth option and an employer-funded pension.
Generous Time Off: Four weeks of vacation, plus holidays, floating holidays, and sick days.
Work Style: Flexible hybrid work environment and ongoing professional development opportunities.
EEO Statement: JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.
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