FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.
Job Summary: The Supervisor of Crisis Services provides leadership and oversight for peer specialist staff and crisis-related community partnerships. This role is responsible for ensuring high-quality service delivery, supporting staff development, maintaining strong community relationships, and managing program operations in alignment with organizational and regulatory standards.
Essential Functions:
1. Peer Program Leadership
Provide direct supervision and support to peer staff.
Oversee daily operations of peer services within crisis programs.
Ensure peer staff maintain required certifications and complete ongoing training.
Coordinate and deliver peer supervision, training, and professional development.
Oversee development, maintenance, and distribution of peer support resources.
Monitor staff performance, provide feedback, and address performance concerns.
2. Crisis Services Coordination
Support coordination of mobile crisis response services and ensure appropriate coverage.
Facilitate follow-up calls and ensure appropriate documentation of services.
Review and address incident reports and error reports to improve service delivery.
Maintain continuity of care through strong outpatient connections and coordination.
Participate in special projects and program improvement initiatives.
3. Client Coordination & Community Partnerships
Provide support to clients during mobile crisis responses in alignment with Colorado Crisis Professional Curriculum.
Develop and maintain relationships with referral sources, including:
Behavioral health and crisis organizations (e.g., BHCC, UPRAD, VBH, Penrose, HCAT)
Local hospitals and healthcare systems (e.g., Peak Vista)
First responder and law enforcement partners (e.g., CIT, Police Departments)
Emergency and medical response teams (e.g., ALFs, SRM)
Schools and educational institutions
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Represent the organization at community meetings, events, and activities.
Coordinate and participate with internal efforts to educate community partners.
4. Training, Compliance & Professional Standards
Must meet all required training and onboarding standards, including:
Behavioral Health Administration (BHA) requirements upon hire
Peer training within 90 days of hire
Crisis Professional Curriculum Completion
Maintain compliance with organizational policies, regulatory requirements, and best practices.
Support ongoing workforce development and continuing education initiatives.
5. Quality Assurance & Complaint Management
Manage and respond to client grievances and formal complaints.
Monitor, review, and address negative feedback or public reviews.
Oversee outpatient relationship management related to service concerns.
Identify trends in complaints and implement process improvements.
Ensure timely resolution of issues and promote a culture of quality improvement.
6. Administrative & Operational Duties
Maintain accurate documentation, reports, and program records.
Assist with staffing coordination and workforce planning.
Support recruitment, hiring, and onboarding of peer staff.
Contribute to program evaluation and performance monitoring.
Ensure alignment of services with client care priorities and business needs.
Knowledge/Skills/Abilities
Bachelor’s degree in a Human Services related field required (or equivalent experience).
Knowledge of crisis intervention, behavioral health systems, and peer support models.
Completion (or ability to complete) required certifications and training, including:
BHA onboarding requirements
Peer Supervisor training within 90 days of start
Crisis professional curriculum
Strong leadership, communication, and organizational skills.
Experience working with community partners and multidisciplinary teams preferred.
Leadership and staff development.
Crisis intervention and coordination.
Collaboration and partnership-building.
Quality assurance and problem-solving.
Communication and community engagement.
Embodies Diversus Health’s Core Values:
- Teamwork: We achieve more together.
- Solution-Minded: We embrace problems as opportunities.
- Impactful: We inspire positive outcomes.
- Integrity: We commit to do what is right
