Job Summary
The Parts Counter Associate is responsible for assisting walk‑in customers, answering incoming calls, processing pickup orders, and supporting daily parts and materials operations. This role ensures customers receive accurate information, timely service, and the correct garage door parts for both commercial and residential applications.
Key Responsibilities
- Answer incoming phone calls and assist customers with orders, pricing, availability, and basic garage door part questions.
- Process customer pickup orders quickly and accurately, including commercial and residential materials.
- Assist customers at the counter, pulling and distributing garage doors, hardware, and stocked materials.
- Provide basic product knowledge on common garage door parts (springs, rollers, hinges, cables, operators, etc.).
- Check stock availability and communicate clearly with customers regarding inventory levels and lead times.
- Take deposits and payments for special‑order materials following company cash‑handling procedures.
- Retrieve materials from the shop when needed to complete customer orders.
- Assist the shop on truck delivery days, including unloading, organizing, and staging incoming inventory.
Qualifications
- Customer service or counter‑sales experience preferred.
- Ability to lift and move sections, hardware, and materials as required.
- Strong communication skills and professional phone etiquette.
- Basic knowledge of garage door parts (or willingness to learn).
- Comfortable working in a fast‑paced environment with frequent customer interaction.
Schedule & Work Environment
Full‑time, on‑site position.
Warehouse/shop environment with customer‑facing counter.
Requires occasional physical labor, mostly will be at office desk / customer counter
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
