Customer Service Representative
Schedule: MondayFriday, 8:00 AM5:00 PM
Location: Onsite for the first 6 months, with potential to transition to a hybrid schedule
Employment Type: Temp-to-Perm Opportunity
Overtime: Available as needed
Job Summary:
We are seeking a dependable and customer-focused Customer Service Representative to join our team. This role is ideal for someone with customer-facing experience who is detail-oriented, organized, and comfortable working in a fast-paced environment.
During approximately two weeks of training, you will learn the companys systems and processes. The majority of the role will initially focus on entering customer orders into an ERP system, with responsibilities expanding to customer emails, phone calls, live chat, and product-related questions.
Key Responsibilities:
Accurately enter and process customer orders in the ERP system
Answer customer calls and assist with questions or concerns
Respond to customer inquiries through email and live chat
Resolve customer issues efficiently, with a goal of one-touch resolution
Monitor and process orders that are placed on hold
Provide professional and courteous customer service
Follow company policies, procedures, and customer service guidelines
Prioritize tasks and respond effectively to changing business needs
Qualifications:
2+ years of meaningful work experience preferred
Customer service, retail, call center, or other customer-facing experience
6 months1 year of data entry experience preferred, or ability to learn quickly
Experience with Microsoft Office 365, particularly Teams and Outlook, is a plus
Strong written and verbal communication skills
Excellent attention to detail and accuracy
Strong organizational and time-management skills
Ability to multitask in a fast-paced environment
Strong critical-thinking and problem-solving abilities
Professional attitude, strong work ethic, and willingness to learn
Schedule Work Environment:
First 6 months: 100% onsite, MondayFriday
After 6 months: Potential hybrid schedule, with Monday and Friday remote and TuesdayThursday onsite
