The Senior Network Administrator is responsible for the overall design, implementation, management, maintenance, monitoring, security, and stability of the Health Center's network infrastructure. This is a hybrid remote/in-person position and requires some on-site support at multiple Health Center locations in Manhattan and Queens.
Primary Responsibilities:
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Provide overall responsibility for the Health Center's network infrastructure, including network design, implementation, management, maintenance, monitoring, and optimization.
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Work with the CIO and IT Director to translate business objectives into network requirements, architecture, and technology enhancements.
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Design, organize, install, configure, and support network infrastructure, including LAN, WAN, WLAN, VoIP, and SD-WAN environments.
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Manage network security, access control, firewall-related controls, and related documentation.
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Coordinate network security assessments, vulnerability remediation, and cybersecurity-related network improvements.
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Monitor network performance, availability, capacity, and stability.
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Troubleshoot network issues and provide advanced technical support.
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Perform network maintenance, updates, upgrades, and lifecycle planning.
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Manage relationships with ISPs, telecommunications providers, and external networking vendors.
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Maintain appropriate network and password documentation, including network diagrams, configurations, inventory records, and operational procedures in accordance with Health Center policies.
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Ensure network disaster recovery preparations, recovery procedures, backups, and supporting documentation are current, tested, and aligned with business continuity requirements.
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Maintain accurate network hardware, software, licensing, and equipment inventory documentation.
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Supervise, mentor, and train Network Administration staff to ensure adequate coverage, knowledge transfer, and business continuity.
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Train other IT staff on assigned network support tasks and standard troubleshooting procedures.
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Support network-related compliance, risk management, and audit activities as needed.
Other Responsibilities:
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Assist with general IT support as needed.
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Support domain, client, and server maintenance.
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Support planning and rollout of enterprise systems.
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Participate in disaster recovery planning and testing.
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Perform other duties as assigned.
Minimum Qualifications:
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Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
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5+ years of hands-on experience in network administration, network engineering, or related infrastructure support.
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Prior experience in help desk support or systems administration preferred.
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Previous experience leading, mentoring, or supervising technical staff preferred.
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Strong technical understanding of the OSI model.
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Experience with Cisco, Dell, Ubiquiti, and SonicWall network technologies, including routing, switching, wireless, and VoIP.
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Experience with dynamic routing and switching protocols, such as OSPF, BGP, and EIGRP.
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Experience designing, implementing, and troubleshooting LAN, WAN, WLAN, VoIP, VPN, and SD-WAN infrastructure.
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Experience with analysis and monitoring tools, such as Wireshark, Lansweeper, and PRTG.
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Familiarity with WAN technologies, such as EVPL, MPLS, VPN, and SD-WAN, including network design, optimization, and support.
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Strong understanding of network security concepts, access control, vulnerability remediation, and cybersecurity coordination.
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Experience with Arctic Wolf and Darktrace is a plus.
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Excellent analytical and problem-solving skills.
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Strong organizational, communication, and interpersonal skills.
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Strong vendor management and negotiation skills.
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Strong documentation skills, including network diagrams, configuration records, password documentation, and operational procedures.
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Previous experience in the healthcare industry preferred.
Benefits:
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Medical insurance
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Employer-paid dental, vision, disability and life insurance
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403(b) retirement savings plan
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Flexible spending accounts for transit, parking, health and dependent care
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Paid time off (28 days for the first year of employment)
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Employee Assistant Program
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Employee Discount Programs
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Tuition reimbursement for eligible employees, and
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The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program
