Job Title: Customer Service Representative
Employment Type: Full-Time
Job Summary: We are seeking a dedicated E-commerce Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers through various channels, including email, chat, phone and walk-in customers. You will assist with inquiries related to orders, returns, sizing, product information, and overall customer experience, ensuring a positive shopping experience for our clients.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Assist customers with order processing, tracking, returns, and exchanges.
- Resolve issues and complaints efficiently, aiming for first-contact resolution.
- Provide detailed product information and recommendations to enhance customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments, including fulfillment and inventory control, to ensure seamless service.
- Monitor and manage customer feedback, escalating complex issues when necessary.
- Stay updated on product knowledge, company policies, and industry trends.
- Participate in team meetings and training sessions to improve service delivery.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred but not required.
- Previous experience in customer service, preferably in an e-commerce environment.
- Strong communication skills, both written and verbal.
- Proficiency in using customer service software systems.
- Ability to multitask and handle high volumes of inquiries in a fast-paced environment.
- Excellent problem-solving skills and a customer-centric mindset.
- Familiarity with e-commerce platforms (e.g., Shopify) is a plus.
Benefits:
- Competitive hourly wage.
- PTO, paid Holidays.
- Health insurance, employee discounts.
- A supportive and inclusive work environment.
- 401K
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Work Location: In person
