Medical Office Manager
Rehab Medicine of the Carolinas – Clemmons, NC
About Us
Rehab Medicine of the Carolinas is a growing multidisciplinary medical practice focused on rehabilitation medicine, osteoporosis, chronic pain management, weight management, neuromuscular conditions, stroke and spinal cord injury rehabilitation, and improving quality of life for our patients.
We are seeking a strong, organized, proactive Medical Office Manager to help lead day-to-day operations, improve efficiency, support staff accountability, and help grow a high-quality patient-centered practice.
Position Summary
The Medical Office Manager is responsible for overseeing the daily operations of a busy outpatient medical practice. This individual will supervise front office operations, scheduling workflows, staff coordination, patient experience, operational systems, and administrative processes while working closely with the physician owner and clinical leadership team.
This role requires someone who is highly organized, detail-oriented, professional, capable of multitasking, and comfortable managing both people and processes in a fast-paced healthcare environment.
Responsibilities
Office Operations
- Oversee daily clinic operations and workflow efficiency
- Ensure smooth patient flow and high-quality customer service
- Manage front office staff schedules and responsibilities
- Monitor clinic productivity and reduce scheduling gaps/no-shows
- Troubleshoot operational issues proactively
- Maintain professionalism and accountability across the team
Scheduling & Patient Experience
- Ensure patients are greeted professionally and promptly
- Monitor appointment scheduling accuracy
- Help optimize provider schedules and clinic volume
- Address patient concerns professionally and efficiently
- Improve patient communication and follow-up systems
Administrative Duties
- Supervise insurance verification and referral workflows
- Assist with prior authorizations and operational coordination
- Monitor task management systems and office inboxes
- Ensure completion of assigned administrative tasks
- Support implementation of office policies and procedures
Leadership & Staff Management
- Train and supervise administrative staff
- Hold staff accountable for professionalism and performance
- Assist with onboarding and workflow training
- Conduct regular operational check-ins with staff
- Help foster a positive, team-oriented environment
Technology & Systems
- Experience with EMR systems preferred (Tebra/Kareo experience a plus)
- Utilize scheduling and workflow management systems
- Monitor operational metrics and workflow bottlenecks
- Assist with implementation of efficiency improvements
Qualifications
- Minimum 2 years of medical office management experience preferred
- Experience supervising staff in a healthcare setting
- Strong organizational and leadership skills
- Excellent communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Professional demeanor with strong customer service skills
- Experience with insurance verification, referrals, and scheduling preferred
- EMR experience required
- Knowledge of outpatient medical office operations preferred
Preferred Experience
- Physical medicine & rehabilitation
- Pain management
- Orthopedics/spine
- Multidisciplinary outpatient practice
- Tebra/Kareo EMR
Compensation & Benefits
- Competitive salary based on experience
- Paid time off
- Opportunities for growth and leadership development
- Supportive team environment
- Medical, dental, and vision benefits
- Full-time position
Schedule
- Monday–Thursday
- Day shift
- Full-time
Work Location
Rehab Medicine of the Carolinas
2554 Lewisville-Clemmons Rd, Suite 201
Clemmons
How to Apply
Please submit:
- Resume
- References
- Brief description of your medical office management experience
Call or contact:
336-986-9537
[email protected]
Pay: $20.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
