About Us
At MooreCo Inc., we pride ourselves on our commitment to creating inspiring, productive, and sustainable spaces. With a rich history in furniture solutions, we deliver exceptional service and innovation, making a difference in education, corporate, and healthcare environments. Our culture centers around fun, creativity, and a dedication to our customers.
Primary Duties & Responsibilities
- Provide excellent service and support to our dealer partners and end users via phone, email, chat, and video conferencing.
- Engage clients and serve as their single point of contact for all sales support activities to include, but not limited to, lead transfer and follow up, quoting, order entry and verification, specification and compatibility inquiries, and general customer service inquiries.
- Clarify and process purchase orders.
- Proof/verify orders of fellow account specialists.
- Evaluate and process claims for replacement items and/or parts due to freight damage, concealed damage, quality, warranty, etc.
- Welcome new dealers when their first purchase order is received and guide them through order entry process.
- Provide pro forma invoices for cash in advance customers and monitoring for payment.
- Assist end users and dealers with product assembly instructions.
- Process quote requests.
- Assist BDMs with HubSpot oversight and data integrity.
- Interact with different departments to assist customers- including production, sales, accounting, and shipping.
- Other duties as assigned
Required Skills & Experience
- At least 2 years of customer service experience required.
- Experience with furniture sales/customer service is preferred, but not required
- Attention to detail and ability to ensure functions are completed timely.
- Ability to multitask and move quickly from one task to another, often with interruptions.
- Must be an excellent time manager and able to prioritize and handle critical tasks seamlessly.
- Effective verbal and written communication skills to promote highly effective communication and persuasive skills to form good business relationships with customers/clients.
- Ability to work in a fast-paced seasonal environment (Memorial Day to Labor Day is all hands-on deck).
- Intermediate knowledge of MS Word, Excel, and Outlook.
- Comfortable with engaging clients via video conferencing and/or face to face during factory visits.
- Ability to learn product line and become an expert with recommending MooreCo, Inc. solutions.
Preferred Qualifications
- Bachelor’s degree in a relevant field; High School Diploma required. Additional experience may be considered in lieu of a degree.
Physical & Environmental Requirements
- Ability to regularly lift and/or move up to 20 lbs. without assistance.
- Ability to use hands to handle, control, or feel objects, tools, or controls.
- Ability to sit for prolonged periods at a desk and working on a computer and perform repetitive tasks.
- Ability to hear sounds and differentiate between them.
- Ability to visually understand distance, peripheral vision, depth perception, ability to adjust focus, and have color vision.
Why Join Us?
- Innovative Culture: Be part of a team that values creativity, collaboration, and continuous improvement.
- Career Growth: Opportunities for skill development and advancement within the company.
- Impactful Work: Help create high-quality products that transform spaces where people learn, work, and heal.
- Comprehensive Benefits: Competitive pay, benefits, and a supportive work environment.
MooreCo Inc. is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone is encouraged to bring their authentic self. If you are excited about this role but do not meet every qualification, we encourage you to apply. You might be the perfect candidate for this or another opportunity in our community.
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Manufacturing: 1 year (Preferred)
- Data entry: 1 year (Preferred)
Ability to Commute:
- Temple, TX 76501 (Required)
Work Location: In person
