About Us: Reyou is a leading provider of psychedelic mental health care, offering IV ketamine infusions and Spravato treatments for patients experiencing treatment-resistant depression, anxiety, PTSD, and other mood disorders. We are committed to patient safety, clinical excellence, and compassionate care.
Position Overview: We are seeking a highly organized and motivated Patient Experience Coordinator/Office Coordinator to join our team. The ideal candidate will play a crucial role in ensuring the smooth day-to-day operations of our office while demonstrating a high level of emotional intelligence and professionalism. As the Patient Experience Coordinator, you will be responsible for managing administrative tasks and maintaining a positive and welcoming environment for both patients and staff.
Responsibilities:
- Ensure a safe and supportive experience for all patients.
- Maintaining Staff and Practice Schedules
- Staff Coordination
- Coordinate and manage daily administrative activities, including data entry and document organization
- Ensure flow of patients to keep appointments running on time.
- Oversee the ordering and maintenance of office supplies and vendor management.
- Handle incoming calls, emails, and inquiries with professionalism and efficiency.
- Create a welcoming and supportive environment for patients.
- Assist in new patient onboarding and provide information about procedures.
- Handle patient concerns and inquiries with empathy and professionalism.
- Work closely with medical staff, clinicians, and support staff to facilitate effective communication and collaboration.
- Foster a positive and collaborative work environment.
- Maintain physical environment of clinic to ensure optimal standards
Qualifications:
- Previous experience in office management, preferably in a healthcare setting.
- Ability to adapt to a fast-moving environment and make sound decisions quickly.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in office software and scheduling systems.
- Flexibility for schedule changes -morning and evening hours
Nice to have but not required:
- Interest and experience in psychedelics as a healing modality is a plus.
Pay: $25.00 - $28.00 per hour
Benefits:
Application Question(s):
- ReYou specializes in ketamine infusions and emerging psychedelic-assisted therapies — a field that’s still widely misunderstood. What draws you to this type of work, and why now?
Work Location: In person
