Job Summary
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental practice. In this vital role, you will serve as the first point of contact for patients, ensuring a seamless and welcoming experience from appointment scheduling to check-out. Your expertise in medical administrative support, EMR systems, and patient service will help maintain efficient office operations while upholding the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to contribute to a caring team dedicated to delivering exceptional dental care.
Responsibilities
- Greet patients warmly and manage multi-line phone systems with professional phone etiquette and clear communication.
- Schedule appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth, ensuring optimal clinic flow.
- Verify patient insurance coverage, process payments, and perform medical collection activities in compliance with HIPAA regulations.
- Review and update medical records, ensuring proper documentation review and adherence to clinical confidentiality policies.
- Assist with intake procedures, including collecting patient information, updating health histories, and explaining treatment plans.
- Manage electronic health records (EHR) systems efficiently, including filing, data entry, and maintaining accurate medical documentation.
- Support medical billing processes by coding procedures with CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding standards for accurate claims submission.
- Coordinate with healthcare providers regarding care plans and follow-up appointments to ensure continuity of care.
- Maintain a clean and organized front desk area while managing office supplies and clerical tasks such as typing reports and filing documents.
- Uphold clinical confidentiality policies at all times while providing exemplary customer service to patients.
Experience
- Prior clinic or medical office experience is highly preferred, especially in a dental or healthcare setting.
- Demonstrated proficiency with EMR/EHR systems such as Epic, Meditech, or Athenahealth is essential.
- Strong knowledge of health insurance processes including Medicare, Medicaid, and private insurers is required.
- Experience with medical coding (CPT, ICD-9/10) and medical billing is necessary for accurate documentation review and claims processing.
- Bilingual skills are a plus to effectively communicate with diverse patient populations.
- Excellent computer skills with proficiency in Microsoft Office Suite for administrative tasks.
- Proven ability to provide outstanding patient service while managing multiple responsibilities in a fast-paced environment.
Join our dedicated team where your organizational skills, healthcare knowledge, and friendly demeanor will make a meaningful difference in our patients’ lives!
Pay: $18.00 - $22.00 per hour
Language:
Work Location: In person
