Company: Paxxy
Location: Franklin Square, NY 11010
Employment Type: Part-Time, On-Site
About Paxxy
Paxxy is a TLC-licensed Black Car rideshare startup serving Latino and other communities across western Queens. As a community-focused transportation platform, we believe growth comes from operational excellence, local presence, strong driver relationships, and trusted partnerships within the neighborhoods we serve.
The Role
The Office Administrator & Field is responsible for keeping Paxxy's daily office operations organized and efficient while also supporting field activities throughout our service area.
This role is ideal for someone who enjoys both administrative work and being out in the community. Approximately 70-80% of the role is office-based, supporting internal operations, driver onboarding, documentation, scheduling, and administrative processes. The remaining portion involves field visits, driver engagement, community outreach, and assisting with local business partnerships.
You will help ensure the office runs smoothly while also serving as a key support resource for drivers, local businesses, and community stakeholders.
Key Responsibilities
Office Administration & Operations
- Manage daily office operations and administrative tasks.
- Handle incoming calls, emails, correspondence, and general inquiries.
- Maintain organized digital and physical records.
- Assist with driver onboarding documentation and compliance tracking.
- Schedule meetings, appointments, and operational activities.
- Coordinate office supplies, equipment, and vendor relationships.
- Support payroll, expense tracking, and administrative reporting as needed.
- Assist leadership with special projects and operational initiatives.
- Maintain accurate records in Salesforce and other internal systems.
Driver Support & Field Operations
- Assist with recruitment and onboarding of new drivers.
- Serve as a point of contact for drivers needing assistance with documentation, app usage, or operational questions.
- Conduct occasional field visits within the service area to meet drivers and support local operations.
- Help organize driver meetings, training sessions, and community events.
- Support the implementation of driver engagement and incentive programs.
- Build and maintain positive relationships with active drivers.
Community Outreach & Partnerships
- Assist in identifying and developing relationships with local businesses, hotels, restaurants, and community organizations.
- Participate in community events and local activations representing Paxxy.
- Help maintain existing partnerships and follow up with partners as needed.
- Distribute marketing materials and increase awareness of Paxxy throughout the coverage area.
- Gather feedback from businesses, riders, and drivers to support company growth.
Reporting & Coordination
- Track administrative, field, and outreach activities.
- Maintain accurate CRM records and partnership information.
- Prepare basic reports on driver recruitment, partnership activity, and operational support.
- Coordinate closely with leadership, operations, marketing, and analytics teams.
What Success Looks Like
- Office operations run efficiently and administrative tasks are completed accurately and on time.
- Driver onboarding and support processes are organized and responsive.
- Strong relationships are maintained with drivers and local stakeholders.
- Community outreach efforts contribute to driver growth and brand awareness.
- Local partnerships remain active and engaged.
- Records, reporting, and CRM data are consistently up to date.
Required Qualifications
- Fluent in Spanish and English (spoken and written).
- Strong organizational and administrative skills.
- Excellent communication and interpersonal abilities.
- Comfortable working both in an office environment and occasionally in the field.
- Ability to multitask and manage competing priorities.
- Proficient with Microsoft Office, Google Workspace, and basic CRM systems.
- Valid driver's license and reliable transportation preferred.
- Self-motivated, dependable, and detail-oriented.
Preferred Qualifications
- Previous experience as an Office Administrator, Operations Coordinator, Administrative Assistant, or similar role.
- Experience working with community organizations, transportation companies, rideshare operations, or field teams.
- Familiarity with Salesforce or other CRM platforms.
- Existing connections within Queens or surrounding communities.
Who You Are
You are highly organized, proactive, and enjoy helping things run smoothly. You are comfortable handling administrative responsibilities in the office while also stepping into the field to support drivers, businesses, and community initiatives when needed. You take ownership of your work, build strong relationships, and help create a positive experience for everyone who interacts with Paxxy.
Tipo de puesto: Medio tiempo
Sueldo: $18.00 la hora
Lugar de trabajo: Empleo presencial
