Pelato is a high volume, fast paced, & upbeat environment with the best Italian food in town (seriously). We look for absolute rock stars who want to work with the best, and bring their A+ game every day. You can feel great about your job knowing your guests are having an amazing meal in a gorgeous space... it's a vibe - check out the IG & TikTok.
(*_Applicants must have OpenTable experience in a high volume setting)*_
Position Summary
Ideal team members have a strong background with OpenTable in a high volume setting and are passionate about sincere hospitality and sales! The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Host / Hostess in a bustling, fast-paced, upscale restaurant setting. We work with a tight-knit team in a family-owned & fast paced environment, where input and ideas are appreciated and celebrated!
Responsibilities:
- Daily OpenTable reservation plotting to ensure we are maximizing seating and balancing the flow of service
- Prepare daily reservation & seating notes for the management & service team
- Answering phones and fielding all call-in inquiries
- Warmly welcome all guests at the door or via phone, and offer sincere and hospitable interactions at every step of the way
- Promptly address guest service issues and refer guests to management as necessary
- Stay updated on current menu choices, specialties and menu adjustments
- Coordinating any takeout or delivery pickups
- Guiding guests throughout the dining room, ensuring they are highly satisfied with their seating arrangement, pulling out tables for booth seating, and offering dark napkin options where necessary
- Actively maintain a clean and neat host stand before, during, and after service
- Regularly stocking and checking restrooms every 30-minutes for paper products, and communicating any cleaning needs to management
- Cleaning all glass doors, windows, & counter surfaces around our main entrance
- Discarding dirty menus and replacing them before, during, and after service as needed
- Contribute to team effort by accomplishing related results as needed
- Perform additional basic cleaning tasks as needed or directed by Management
- Adhere to grooming and appearance standards consistently
- Qualifications:
OpenTable experience is a MUST
- Previous Hosting experience required
- Excellent oral communication skills required
- Positive interpersonal skills required
- Server top skills & proficiencies:
- Verbal and Written Communication
- Logic & Problem Solving
- Customer Service
- Resolve Conflict
- Teamwork
- Persistence
- Energy Level
- Salesmanship
- Professionalism
- Punctual
- Sunday availability is required
Pay: $19.00 - $24.00 per hour
Experience:
- OpenTable: 1 year (Required)
Work Location: In person
