About Us: Eagle Eye Outfitters is a locally-owned, outdoor specialty retailer that seeks to serve our customers, our staff & their families, and our community! Founded in 1999, we have grown and expanded over the years, now carrying over 350 of the top clothing, footwear, and accessory brands, with 35,000 square feet of sales floor space. We'd love for you to consider joining our team!
Order Fulfillment Associate Job Description Summary
Under the Supervision of the Order Fulfillment Manager, the Order Fulfillment Associate is responsible for pulling customer orders placed online, fulfilling the orders, and packaging for shipment out of the facility or preparing for in-store/curbside pick-up. This position will function best with attention to detail and strong customer service skills.
RESPONSIBILITIES
- Supports a culture within the order fulfillment team that ensures radical customer service and high performance is the focus of all activities. Greatness at Eagle Eye is defined by one’s ability to serve others – both internally and externally.
- Provides quality & accurate work, achieves goals of the E-Commerce department, and ensures their customer is at the center of every decision made.
- Maintains a clean and orderly processing area. Follows the directive of the Order Fulfillment Manager to ensure job functions are performed accurately & efficiently.
- Processes E-Commerce orders with accuracy and precision. Ensure procedures are properly followed.
- Display a high level of customer service in interacting with customers via phone calls, in-store pick-ups, or curbside pick-ups.
- Continuously performs general housekeeping and straightening of workspace as needed. Performs basic cleaning activities in the work area such as dusting, sweeping, mopping, collecting trash, etc. as needed.
- Assists with providing support for special projects & events as assigned.
- Complies with inventory control procedures & company standards.
- Knowledgeable of and follows all store safety procedures.
- Peer to Peer Accountability. Serve co-workers and be willing to have courageous conversations as needed for each other’s individual development and growth.
- Other duties as assigned.
MINIMUM REQUIREMENTS
Education/Experience:
- High school degree/equivalent or more. Additional educational training in warehouse operations or order fulfillment is a plus but not required.
- Proven work experience in warehousing, receiving, inventory management, order fulfillment, or retail stock experience is preferred.
Schedule Requirements:
- Availability to work flexible shifts including evenings, weekends, and holidays.
- 5 Day work week.
- 2-3 Saturday shifts per month with a minimum of 1 Saturday off per month excluding key dates and the month of December.
- Eagle Eye is closed every Sunday.
Computer Skills:
- Basic Typing Skills.
- Microsoft Applications.
- Proficiency with iPad functionality.
- Previous Experience using a POS/Inventory Management System a plus.
Intellectual Competencies:
- Must have a great attention to detail.
- General understanding of inventory principles
- Proficiency in English and basic Math skills.
- Sound judgment/decision-making ability: must be able to apply consistent logic, rationality, & objectivity in decision-making. Must be able to maintain an objective view of situations in order to make impartial, well-reasoned decisions.
- Continual learner. Assesses and recognizes own strengths and weaknesses; pursues self-development.
Interpersonal Competencies:
- People Matter Most: people-oriented and driven by customer satisfaction.
- Professional Demeanor: Arriving for work each day dedicated to having a great attitude to display to others your excitement about your profession. Working to the best of your ability to ensure that others observe your high-performance standards. Sacrifices personal agendas in order for your team and the entire company to be more successful.
- Must have excellent listening skills to comprehend directives, inquiries, and/or comments, and decipher intent & meaning.
- Accountability: Holds self accountable for measurable high-quality, timely, and cost-effective results. Accepts responsibility for mistakes.
- Must have the ability to maintain confidentiality and display ethical behavior in all business dealings; ability to be trusted by peers, clients, and others; puts honesty & integrity above self.
- Flexibility. Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
- Resilience. Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
- Must have the ability to display appropriate demeanor, dialogue, interaction, and attire when dealing with staff, customers, co-workers, or management.
- Must possess team building skills to foster an environment among staff to increase mutual trust, encourage cooperation and information sharing, and work well together.
- Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness, and trustworthiness.
- Must have the ability to take a stand on issues of importance and accountability. Willing to have courageous conversations without being abrasive.
- Must have the ability to work in a team environment and establish collaborative peer relationships.
- Must have the ability to exhibit high levels of energy, a strong desire to achieve, and see their co-workers achieve as well.
- Perseverance: Must have the ability to demonstrate a strong need to achieve goals and not give up.
Physical Demands:
- Stand/Walk for long periods of time.
- Physical strength for daily lifting, carrying, pushing, and/or pulling up to 50 lbs.
- Involves close vision, color vision, depth perception, and mental focus.
- Use of hands for firm and strong grasping. Frequent use of finger dexterity.
- Ability to climb ladders.
- Ability to reach with hands and arms.
- Ability to talk, hear, and communicate clearly with co-workers and customers.
- Occasional sitting in a normal position for short periods of time.
- Ability to bend, stoop, kneel, crouch, or crawl.
FULL-TIME BENEFITS
- Closed on Sundays, Thanksgiving Day, Christmas Day, and New Year’s Day.
- 6 Paid Holidays (New Years, Memorial, Independence Day, Labor Day, Thanksgiving, Christmas) - After 90 days FT Status
- Generous Employee Discounts.
- VTO - 40 paid hours per year of Volunteer Time Off (VTO) to be used for community service.
- 40 hours of Sick Time Off (After 90 days FT Status)
- Paid Vacation Time (After 1 Year Anniversary)
- Company Contributes up to 4% match toward 401(k) Retirement. (Available after 6 months of employment)
- Company Provided Life Insurance Policy of $25,000
- Company Health, Dental, and Vision Insurance Options
- Company Aflac Secondary Insurance Options
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
