Aviva Pembroke | Virginia Beach, VA
Aviva Pembroke is a premier senior living community dedicated to creating a welcoming and warm environment for the residents who call our community home. We offer competitive pay, a comprehensive rewards program, and a true team-oriented culture. If you are looking for a challenging and highly rewarding career, we want to hear from you!
As the Business Office Manager, you will play a key role in supporting the daily operations of the community while ensuring financial accuracy, compliance, and exceptional service.
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Assist with the administration, selection, employment, discipline, and separation of team members in accordance with company policy
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Coordinate training for new and existing team members
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Maintain associate timecards, process payroll submissions, and manage employment records
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Perform management duties in the absence of the Executive Director
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Oversee business office operations, including:
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Billing and collections
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Accounts receivable and payable
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Bank deposits and financial tracking
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Support marketing efforts and conduct community tours as needed
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Post ledgers and reconcile individual resident accounts
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Ensure efficient operations and compliance with financial goals and approved budgets
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Assist in developing operating and capital expenditure budgets
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Maintain strong relationships with residents, families, and community partners
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Serve as the primary receptionist as needed during business hours
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Support overall community operations and complete additional duties as assigned
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Reports directly to the Executive Director
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Supervises Concierge team members
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Participates in performance evaluations, coaching, and employment decisions
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Exercises independent judgment and leadership in daily operations
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Bachelor’s degree in Hospitality, Healthcare, Business Administration, or a related field required (Master’s preferred)
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Minimum of three (3) years of managerial experience in accounting, bookkeeping, or office management
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Senior living, healthcare, or hospitality experience preferred
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Ability to multitask, stay organized, and manage financial and administrative responsibilities
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Physically able to perform daily activities including sitting, standing, walking, bending, and reaching
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Competitive pay
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Comprehensive benefits package including medical, dental, vision, and life insurance
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Generous Paid Time Off (PTO) and holiday pay
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Growth and advancement opportunities
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Flexible working schedule
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Supportive and team-oriented environment
Job Seeker Friends! If this role isn’t the right fit for you, we encourage you to share it with someone who may be a great match.
All offers of employment are contingent upon successful completion of a background check, reference verification, pre-employment drug screening, physical, and proof of eligibility to work.
Aviva Pembroke is an Equal Opportunity Employer (EOE).
