Job Summary:
The Café Lead is responsible for overseeing the daily operations of the café, ensuring excellent hospitality, maintaining quality food and beverage standards, and leading a team of baristas and teammates. This role requires strong leadership, communication, and organizational skills to create a positive and efficient work environment.
Key Responsibilities:
Leadership & Team Management
- Supervise, train, and mentor café staff, fostering a positive team environment.
- Assign duties and ensure efficient workflow during shifts.
- Lead by example in customer service, professionalism, and teamwork.
- Conduct team meetings and communicate goals, promotions, and expectations.
- Execute daily schedule, deployment, monitor attendance, and shift coverage as needed.
Customer Service & Experience
- Ensure high levels of customer satisfaction by providing excellent hospitality.
- Address customer inquiries, complaints, and feedback professionally.
- Maintain a welcoming and friendly café atmosphere.
Operations & Efficiency
- Oversee daily café operations, including opening and closing procedures.
- Ensure cleanliness, organization, and compliance with health and safety regulations.
- Monitor stock levels and coordinate with suppliers, and leadership for timely replenishment.
- Assist with inventory management, ordering, waste logs and cost control.
Food & Beverage Quality
- Ensure food and beverages meet quality and presentation standards.
- Train staff on proper preparation, handling, and service techniques.
- Maintain equipment and report any maintenance needs.
Sales & Business Growth
- Support marketing efforts, promotions, and upselling strategies.
- Monitor sales performance and suggest improvements.
Qualifications & Skills:
- Strong leadership, problem-solving, and communication skills.
- Ability to work in a fast-paced environment while maintaining quality service.
- Knowledge of coffee preparation, food safety, and customer service best practices.
- Flexible schedule, including weekends and holidays. While maintaining a 40 hour per week schedule.
