Description:
We are seeking a dynamic and customer-focused Express Service Advisor to join our automotive team. In this role, you will be the key liaison between our customers and our service technicians, ensuring that every visit is a seamless and positive experience. You will assist customers with their vehicle maintenance needs, provide accurate service recommendations, and coordinate with the express service team to deliver high-quality service efficiently.
This is an excellent opportunity for someone with a passion for cars, outstanding communication skills, and a desire to work in a fast-paced environment where customer satisfaction is the top priority.
Responsibilities:
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Greet customers promptly and professionally upon their arrival.
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Identify vehicle service needs by listening to customers and conducting walk-around inspections.
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Provide clear and accurate service recommendations and explain maintenance procedures.
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Prepare work orders for the express service team and coordinate workflow to ensure timely completion.
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Keep customers informed of their vehicle’s status and address any questions or concerns.
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Conduct final checks on completed vehicles to ensure quality and customer satisfaction.
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Promote additional services or products that enhance vehicle performance.
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Maintain a clean and organized work environment, adhering to all company policies and safety regulations.
Requirements:
- Must be at least 18 years of age
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Valid in-state driver's license and have and maintain an acceptable, safe driving record
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Able to pass a pre-employment background check and drug screen for illegal substances
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Authorized to work in the United States
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Strong customer service and communication skills.
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Ability to multitask and thrive in a fast-paced environment.
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Previous experience in the automotive industry or service advising is a plus, but not required.
