Counter Staff
Reports To: Counter Manager & General Manager
Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team!
We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers.
Duties & Responsibilities
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Provide the best in-store customer experience to our dry cleaning, laundry pick up and drop off customers.
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Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs.
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Be able to resolve/deescalate customer complaints/issues.
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Perform all clothes check-in and check-out tasks.
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Tag, spot check, organize garments according to any customer details request.
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Inform customers about payment methods and verify their credit card data.
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Perform basic math skills to calculate garment prices and operate cash transactions accurately.
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Ensure the quality standards of Tide Dry Cleaners are met.
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Train employees in all aspects of running a counter store.
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Qualify to open and close the store and perform the daily goals.
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Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
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Maintain cleanliness of the counter area to ensure a neat store appearance.
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Other duties may be assigned.
Qualifications
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Ability to recognize numbers and perform basic math skills.
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Ability to self-start and maintain positive/energetic motivation.
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Strong Leadership qualities.
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Participate in ongoing education and training.
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Must be able to stand for long periods of time.
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Previous experience in hospitality/customer service roles is preferred.
Shift and Schedule
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Store Hours of Operation: Mon-Fri 6:30am-7:00pm Saturday: 8:00am-5:00pm Sundays: Closed
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Full-time (30-40 hours weekly) or PT (29 hours max weekly)
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Overtime if necessary
Benefits
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Health Insurance
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Vision
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Dental
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401 (k)
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Yearly Paid Time Off
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Paid Holidays
