Where Business Meets Pleasure: Become the Front Office Manager at Courtyard by Marriott!
Job description
Position: Front Office Manager
Purpose: The Front Office Manager ensures that all front office operations are executed in the interest of 100% guest satisfaction and exceptional financial returns.
Location: Courtyard by Marriott, Nashua NH
Company Overview: Roedel Companies, LLC, headquartered in New Hampshire, is an integrated hotel company that manages, develops, and invests in hotels. We are a performance driven company that works through teams that develop and manage work processes to meet our objectives. We are committed to providing an exceptional employment, guest and investor experience through a company culture driven by team processes. We hire bright, energetic, passionate people dedicated to a common purpose, goals and working approach for which we hold ourselves mutually accountable.
Position Summary:
The Front Office Manager is responsible for all aspects of supervision of the Front Office and night audit staff. They are also responsible for all aspects of Front Office Operations including guest service, reservations, and night audit. The Front Office Manager manages room inventory, facilitates effective communication both intra and inter departmentally, ensures compliance with brand standards as they pertain to the front office, establishes, and ensures compliance with front office procedures. The Front Office manager is also responsible for assisting other departments when manager on duty, such as the restaurant and housekeeping. The Front Office Manager is responsible for upholding the company’s Core Values.
Working Relationship: We are a company that works by process management, taking a process from the beginning to the end and your position will connect to other team members of other processes listed here: Hotel and F&B Operations Management teams, Employee Development Director, and our Valued Guests
Reports to: General Manager
Expertise/Knowledge Required
- Must be able to perform each task and duty of subordinates.
- Capable of working in a fast-paced work environment and performing efficiently under stressful situations.
- Nights and weekends a must
- Effective Communication and Listening skills.
- Ability to work with and develop employees and co-workers through team process.
- Availability to work varied shifts, according to the needs of the hotel. This includes weekends, evenings, overnights and holidays.
- 2–4-year degree in hospitality or business management, and/or: equivalent work experience
- Proper knowledge of front office and reservations operations
- Ability to read, analyze and interpret industry specific reports.
- Ability to develop written procedures in a manner easily understood by your team.
- Ability to effectively deliver all required information to superiors, coworkers and subordinates.
- Bi-Lingual not required, but encouraged.
We offer Competitive Pay, Bonus Program, 401K, Health, Life Insurance and Long-Term Disability Insurance.
We are an EOO and a Drug Free
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Nashua, NH 03063: Relocate before starting work (Required)
Work Location: In person
