Reports to: Student Information Systems Architect
Wage/Hour Status: Non-Exempt
Dept./School: Technology
Pay Family: Information Technology
PC Assignment: Analyst, SIS
Pay Grade: 05
PC Assignment Code: 61008
Minimum Salary: $63,756
Insight: Support
Duty Days: 230 days per school year
Primary Purpose:
Support the administration, configuration, maintenance, and continuous improvement of the district's student information systems and related applications. Collaborate with campus and district staff to ensure accurate student data, reliable system performance, and efficient business processes. Provide technical support, system configuration, testing, troubleshooting, training, documentation, and user support for student information systems and related applications.
Qualifications:
Education and Certification
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High school diploma or equivalent
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Bachelor's degree in information systems, business, education, computer science, or a related field (preferred)
Experience
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Two (2) years of experience supporting software applications, student information systems, educational technology systems, or related field
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Experience supporting education-specific enterprise information systems, including PowerSchool applications such as eSchoolPLUS and PowerSchool Enrollment (preferred)
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Experience supporting Home Access Center (HAC), Laserfiche, TREx, Cognos reporting, or similar systems (preferred)
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Experience in a K-12 educational or public-sector environment (preferred)
Knowledge and Skills
Required
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Working knowledge of software application support, testing, troubleshooting, and user-support practices
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Proficient analytical, problem-solving, and troubleshooting skills
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Proficient organizational, interpersonal, verbal, and written communication skills
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Proficient customer service skills
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Proficient in Microsoft Office applications
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Ability to communicate technical information clearly and in a user-friendly manner to technical and nontechnical audiences
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Ability to manage multiple tasks, prioritize workflow, maintain accuracy, and meet established deadlines in a fast-paced environment
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Ability to work independently and collaboratively as part of a team
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Ability to maintain confidentiality of student and district information
Preferred
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Working knowledge of student information systems and K-12 educational processes
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Working knowledge of data management principles and data integrity practices
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Working knowledge of applicable laws and regulations, including FERPA and state reporting requirements
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Ability to analyze business processes and recommend improvements
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Proficient documentation skills
Key Responsibilities:
Student Information System Administration
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Perform system setup and configuration tasks for eSchoolPLUS and PowerSchool Enrollment
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Monitor and support data accuracy and integrity within student information systems and related applications
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Assist with system preparation for annual rollovers, enrollment periods, and district initiatives
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Support the implementation and maintenance of student information system (SIS) processes and procedures
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Follow established system access, data security, and change management procedures
Process Analysis, Testing, and Documentation
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Collaborate with the SIS Architect to analyze business processes and support the design, implementation, and continuous improvement of student information systems
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Support testing of new processes, system enhancements, and software updates
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Validate functionality and usability of new processes before deployment
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Document procedures, process changes, and system updates
Training and User Support
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Collaborate with the SIS team to develop training agendas for campus and district staff
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Develop and maintain training materials, reference guides, and support documentation
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Provide technical support and guidance to district staff regarding student information system processes and procedures
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Assist with the delivery of training sessions
Troubleshooting and Issue Resolution
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Identify, research, and resolve issues involving student information, registration and enrollment, family access, records management, reporting, cumulative records, and related processes
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Troubleshoot supported applications, including eSchoolPLUS, PowerSchool Enrollment, Laserfiche, Home Access Center (HAC), Texas Records Exchange (TREx), Cognos, and related systems
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Escalate unresolved issues through appropriate channels and assist with vendor communications as needed
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Monitor support requests and provide timely response, resolution, or escalation
Additional Responsibilities:
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Adhere to all district policies, procedures, and expectations as outlined in the employee handbook and administrative regulations
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Follow district safety protocols and emergency procedures
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Participate in professional development, department meetings, and special events as assigned
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Perform additional duties assigned to support the mission and goals of the district and department
Supervisory Responsibilities:
Mental Demands/Physical Demands/Environmental Factors:
Tools and Equipment Used: Standard office equipment including personal computer and peripherals
Posture: Continuous sitting
Motion: Repetitive hand motions including reaching. Frequent keyboarding and use of mouse.
Lifting: Occasional light lifting and carrying (less than 15 pounds)
Environment: Work is performed in an office setting; may require irregular and/or prolonged hours; occasional districtwide and statewide travel
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Appointment:
The Superintendent of Schools approves the appointment of this position based on the applicant’s training, experience, and expertise.
