Overview:
This position is responsible for reviewing and processing source data to provide accurate and timely entry to accounting systems and sub systems for hotel revenue. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities:
- Audit and process source documents in accordance with established departmental procedures to facilitate timely and accurate recording of hotel and related revenue.
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Initiate the generation of and coordinates the distribution of various hotel system reports.
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Assist in training and supervising staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
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Notify Supervisor of Hotel Operations of any potential discrepancies and assists with research and resolution of problems.
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Familiar with all aspects of Guest Services, including all check-in and check-out procedures.
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Oversee all close day functions in the front office and that all rooms are checked in and payments are secured. Maintains support documentation for established filing system.
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Enroll and encourage customers to use the 24K Select Club card, which entails explaining how to use the card as well as the advantages of its use.
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Assist all guests and other departments during the audit shift in the capacity of manager on duty in their absence.
Qualifications:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Accurately review and audit relevant information.
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Solve mathematically oriented problems.
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Excellent customer service and guest recovery skills.
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Computer literate in Microsoft Windows applications required; LMS experience preferred.
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Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time.
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Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff.
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Must be able to speak English.
- Professional appearance and demeanor.
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Ability to work in a fast-paced environment.
- Knowledge of the local area and attractions is a plus.
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Minimum age requirement is 21.
EDUCATION and/or EXPERIENCE:
Six months to one-year Front Desk experience preferred. LMS experience preferred.
MATHEMATICAL SKILLS:
Basic math skills.
Language Skills:
Must be able to speak and understand English.
PHYSICAL DEMANDS:
- Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
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Ability to sit for extended periods of time.
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Ability to express or exchange ideas verbally and perceive sound by ear.
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Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
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Constantly walking up to distances of 500 ft. during shift.
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Frequently stooping, reaching.
WORK ENVIRONMENT:
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Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
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While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
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Work with others in close space.
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Moderate to high noise levels.
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Walk/stand on tile/mats/carpet/cement.
Walk/stand on tile/mats/carpet/cement.#GNLT
Pay Range: USD $19.00 - USD $19.00 /Hr.
