This individual should be organized, mechanically inclined, capable of resolving customer issues, dedicated to insuring a one-day turnaround and devoted to always guaranteeing the D&D promise of 100% customer satisfaction.
Job Requirements and Responsibilities:
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Accurately diagnose repairs and write work orders by recommending maintenance beyond the initial customer request as appropriate
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Always focus on long-term bicycle safety and performance
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Provide accurate cost estimates and due date for repairs
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Complete all scheduled work orders, from minor repairs to complete overhauls on time
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Maintain an organized, efficient and clean work area
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Train and lead other technicians on mechanical and procedural concepts
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Process warranties
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Maintain tool and part orders for service shop
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Ability to meet all customer needs and guarantee customer satisfaction
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Complete all required training programs
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Ability to understand, adhere to and implement all company policies and standards
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Ensure 24-hour turnaround for all work orders
The ideal candidate:
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Self-motivated
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Mechanically inclined
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Clean and organized
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Proven experience and knowledge in service
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Ability to lead and train service team
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Demonstrates continued professional development and expertise in technical areas
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Time effective
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Can work under pressure
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Ability to work independently and as a team
