Overview
Hours: 36 hrs/wk Weekdays 6am-3pm with rotating Saturdays
Location: Riley's Coffee Wagon
A Barista Team Lead is responsible for leading the coffeehouse team, ensuring high-quality service, and supporting store operations.
Key Responsibilities:
Team Leadership: Supervise and train baristas, ensuring they follow the set standards for customer service, product quality, and safety
Customer Service: Build rapport with customers, respond to questions effectively, and maintain a friendly, professional attitude
Operational Oversight: Assist the Retail Manager in coordinating daily operations, including ordering and receiving products, completing paperwork, and planning work assignments
Training & Development: Help the Retail Manager with interviews and train new associates, appraise performance, and provide feedback to improve skills
Problem Solving: Address customer complaints, help resolve issues, and maintain a clean, organized store environment
Compliance: Follow food safety regulations, sanitation procedures, and company policies. Must obtain and keep Serv Safe manager certification within 3 months of starting position.
Product Management: Stock and display products according to merchandising standards
Required Skills & Qualifications:
Experience: Typically 2+ years of barista experience, with leadership or supervisory experience preferred
Technical Skills: Knowledge of specialty drinks, ingredients, and coffee equipment; ability to use computer systems for orders and reports
Soft Skills: Excellent communication and interpersonal skills, strong organizational abilities, patience, and the ability to work in a fast-paced environment
Physical Requirements: Ability to lift up to 50lbs, carry, push, pull, and stand for long periods; work in a busy, sometimes noisy environment
Requirements:
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High school diploma, GED or equivalent experience is preferred.
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Requires 3-5 years of relevant experience.
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Requires ServSafe Manager Certification within 6 months of hire.
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Requires the ability to operate kitchen equipment.
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Requires basic computer skills.
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Must be able to wear protective equipment/clothing required by the environment or government regulations such as gowns, gloves, goggles, rubber-soled closed-toe footwear, etc.
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Requires adherence to local health regulations and safety requirements to produce safe food for consumption.
- Requires the ability to climb ladders.
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Physical requirements to include: reaching, standing for long periods of time, squatting, bending, carrying and/or lifting supplies and equipment weighing 35 lbs. or more, up to 80% of the time.
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
