Description:
Basic Function
Manages the customer accounts department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentage.
Reporting
Reports directly to General Manager.
Primary Responsibilities
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The acquisition and maintenance of customers
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Monitor and recommend payment frequency changes to the General Manager
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Immediate contact of all customers who have not renewed their lease agreement(s)
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Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
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Document all customer promises and update customer information in the store computer
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Monitor the accuracy of customer classifications according to the customer payment history and habits
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Maintain updated accurate customer information
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Clean and certify merchandise in the Quality Assurance Center for all items personally returned
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Complete and maintain weekly truck maintenance sheet and route sheets daily
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Supervise, develop, and schedule the activities of Accounts Advisers
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Recommend the use of extensions and rebuild to the General Manager for endorsement
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Confirm customer identification, collect money, and obtain customers’ signature on lease agreements. CAM is second up on this process.
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First up to help set and achieve renewal goals
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Update goal board daily
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Facilitate non-renewal returns authorized by GM
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Review and close lease agreements with customers as 2nd up
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Other tasks assigned by management.
CAM First Ups
Daily - Dumpster Area, Offices: CAM, Parking Lot Entrance, Showroom: Waste Paper Baskets
When Needed - Snow Removal: Sidewalk
Requirements:
Position Requires
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Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
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The skills to effectively perform all functions of the store
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Good communication and interpersonal skills Professional appearance
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Strong telephone etiquette and skills
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Good organization skills
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Professional Appearance
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Good Driving Skills
Licensure and Background Requirements
Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid driver’s license, and compliance with the Company’s Driver Qualification Policy.
