Job Summary
Customer Service Representative (CSR) – Job Description
Takeaway: A CSR in a rental‑car style operation (like Avis) focuses on customer support, reservations, check‑ins/outs, payments, issue resolution, and maintaining a smooth front‑office workflow.
Position Overview
The Customer Service Representative is responsible for delivering a positive customer experience by assisting clients with reservations, check‑ins, check‑outs, payments, and general inquiries. This role requires strong communication skills, attention to detail, and the ability to work in a fast‑paced environment.
Key Responsibilities
- Customer Support — Greet customers, answer questions, and provide clear information about services, pricing, and policies.
- Reservations Management — Create, modify, and cancel reservations; verify customer information.
- Check‑In & Check‑Out Processing — Handle paperwork, ID verification, contracts, and system entries.
- Issue Resolution — Resolve customer concerns, escalate complex issues to supervisors, and maintain professionalism.
- Coordination With Operations — Communicate with fleet/operations teams about vehicle availability, returns, and special requests.
- Documentation Accuracy — Ensure all contracts, forms, and system entries are complete and error‑free.
- Sales Support — Offer upgrades, add‑ons, and additional services when appropriate.
- Compliance — Follow company policies, safety rules, and legal requirements.
Required Skills & Qualifications
- Communication Skills — Clear, friendly, and professional.
- Computer Proficiency — Ability to use reservation systems, POS systems, and basic office software.
- Problem‑Solving — Calm under pressure, able to resolve issues quickly.
- Attention to Detail — Accurate data entry and contract handling.
- Customer‑Focused Mindset — Prioritizes customer satisfaction.
- Teamwork — Works well with operations, management, and other CSRs.
Work Environment
- Fast‑paced front office
- Frequent customer interaction
- Requires multitasking
- May include weekends or extended hours depending on business needs
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Referral program
Work Location: In person
