BDC Representative (Automotive) — Remote (Bloomfield Hills, MI)
AutoLead supports metro Detroit dealerships with software, marketing, and BDC services. We’re hiring a Customer Outreach / BDC Specialist to contact customers (internet shoppers and lease/retention customers), complete scheduled follow-up tasks, and keep the CRM clean and current.
This role is a great fit for someone who likes a structured day, clear expectations, and measurable goals—and is comfortable with high outbound call activity.
What you’ll do
- Contact customers by phone/text/email (internet leads and/or retention/lease customers)
- Follow an AutoLead-provided schedule/cadence (multiple touches—no “one attempt and done”)
- Support dealership sales teams by completing assigned lead tasks and documenting outcomes
- Use CRM software daily to update notes, dispositions, next steps, and follow-up dates
- Maintain high activity including 100+ outbound calls/day (plus texts/emails)
What success looks like (first 30–90 days)
- Consistent, professional outreach and follow-up that matches the provided cadence
- Clean CRM hygiene: every customer has a clear status, notes, and next step
- Tasks completed on time with accurate documentation and strong handoffs to the dealer team
- Confident communication that builds trust—even when customers aren’t ready yet
Requirements (must-have)
- Previous dealership experience in BDC, sales, or service
- Strong computer skills and comfort working in a CRM all day
- Comfortable making 100+ calls/day and working through a high-volume queue
- Strong written and verbal communication (professional, clear, courteous)
- Highly organized and able to follow direction and process consistently
Helpful experience (any of the below)
- Dealership BDC / internet department
- Automotive sales or customer service
- Lease renewal / retention / follow-up work
- Any role involving lead management, outbound contact, or CRM-based follow-up
Schedule & role type
- Full-time and part-time positions available
- Hybrid role based in Bloomfield Hills, MI
(Hours determined by position. Position ours range from 35-45 hours a week. Possible rotating Saturdays, depending on position hired)
Benefits
- Competitive pay
- Hybrid remote position
- Long-term opportunity with a stable local company supporting top dealerships
- Paid Holidays
To apply:
Please send your resume and include short answers to:
- What hours are you available?
- What CRM(s) or sales tools have you used (if any)?
- Are you comfortable making 100+ calls/day?
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Work Location: Remote
