North Bethesda, MD 20852
Position Type: Full Time
Salary Range: $105,000.00 - $125,000.00 Salary/year
Position Overview:
The Senior Operations Officer leads the execution of highly complex, non-technical business initiatives and projects that enable the organization to function effectively and efficiently. This role serves as a project manager and operations/management generalist across facilities, IT coordination, security, procurement and business process improvement, driving cross-functional projects, developing practical solutions to operational challenges, and strengthening the systems and processes that support the organization’s work.
Reporting to the Vice President, Operations (VP, Ops), this role works closely with leadership and colleagues across the organization to ensure that operational initiatives are well-planned, effectively implemented, and aligned with organizational priorities.
Key Responsibilities:
Operational Project Management
Develop project plans, timelines, and deliverables, ensuring initiatives are completed on time and aligned with organizational priorities.
Mediate and resolve day-to-day IT, security, facilities, personnel matters and/or elevate them to the VP, Ops, especially escalating sensitive, high-impact, or enterprise-critical matters.
Business Process Improvement and Maintenance
Partner with the VP, Ops to draft policies in related areas, calendarize regular review of existing policies, and recommend enhancements as business circumstances warrant.
Facilities and Workplace Operations
IT Coordination and Operational Systems
Organizational Support
Skills:
Core Competencies
Advanced project management skills, with the proven ability to lead and manage multiple complex, cross-functional projects and initiatives under tightlines, balancing competing evolving organizational priorities while maintaining quality and compliance.
Strong critical thinking and analytical skills, enabling the identification, triage, and prioritization of operational issues with precision and foresight.
Technical Skills
Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual collaboration tools (Zoom, Microsoft Teams, SharePoint, OneDrive).
Advanced proficiency with project management or workflow tools (e.g., Smartsheet, Asana, Monday, Jira, or similar).
Education & Experience
Minimum 9+ years of professional experience in operations, administration, project management, consulting, or related field.
This is a hybrid position and requires regular visits to FNIH headquarters in Bethesda, MD. This role has critical facilities responsibilities and is required to be accessible and on-site as needed. This role may require occasional evening and/or weekend work to support deadlines and urgent matters as they occur.
At FNIH we are committed to living our core values every day. If you are excited about this role and the work of the Foundation, but your experience doesn’t align perfectly with all the qualifications in the job description, we encourage you to apply nonetheless. You may be just the right candidate for this or other roles at FNIH.
Compensation details: 105000-125000 Yearly Salary
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