Company Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
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Medical Insurance
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Vision Insurance
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Dental Insurance
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401(k)
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Paid Sick hours
Job Description
[Primary responsibilities]
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Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
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Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
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Following up on any outstanding issues with customers regarding status and closure of incidents/requests
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Troubleshooting and resolve hardware, software and network problems
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Document procedures, FAQs, and inventory of assets
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Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
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Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
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Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
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Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
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Company Security program administrator
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Company VPN administrator
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Company IT policy and application form creation
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VIP support, Business travelers support
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IT server room cleanup and follow up all kind of issue in IT room
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Network issue checkup and cooperation with Network team
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File server issue checkup and cooperation with Server team
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PC and laptop repair and software issue solving skill
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Security application management
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Windows and printer issue solving skill
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Server and Network basic knowledge
Qualifications
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Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
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Excellent problem-solving, communication and interpersonal skills
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Ability to prioritize and organize work to meet defined SLA's
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Android mobile in corporation experience is a plus
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Strong understanding of server or network basic skills
[Requirements]
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Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience,
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Must be willing to travel up to 10 % of time
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8am – 5pm working hour
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Sometime, need to work at night and Saturday and Sunday If it is required
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
