Description:
Summary
Under the supervision of the Intake Manager, the Intake Analyst is responsible for
for keeping all low-income housing filled with eligible residents according to HABD’s Admissions and Continued Occupancy
Policy (ACOP) and HUD regulations. Individuals may perform other duties as assigned including working in other functional
areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.
All activities must support the Housing Authority of the Birmingham District’s (“HABD” or “Authority”) mission, strategic
goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities,
duties, and skills may be required and assigned as needed.
1. Properly selects families from the waiting list pursuant to HABD policy.
2. Reviews applications for admission and conducts interviews with the applicants.
3. Provides eligibility case management for applicants.
4. Handles telephone calls from applicants and the general public concerning housing-related issues, rent computations,
and lease-ups.
5. Verifies income and family composition as required. Performs criminal background checks, credit checks, landlord
inquiries, and child care cost verifications.
6. Establishes and accurately maintain applicants’ files. Requests information needed to complete files to establish
eligibility.
7. Schedules eligible applicants to view vacant units. Meets applicants for viewing and if necessary, to calculate rent and
tenant selection and assignment.
8. Annotates and purges the waiting list on a regular basis and withdraws applicant file if needed. Establishes income
occupancy eligibility.
9. Notifies ineligible applicants by letter. Schedules requested conferences and/or informal hearings.
10. Notifies eligible applicants of housing availability. Provides instructions to applicants assigned to available units on the
lease-up process.
11. Researches and prepares reports and records requested by management and HUD.
12. Advises management on occupancy as it relates to PHAS; monthly and annually, as requested.
13. Maintains lease-ups necessary to meet occupancy goals and execute lease agreements when required.
14. Assists at other sites as needed.
15. Performs other duties in support of strategic goals as required.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates
knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the
assigned organizational entity of HABD. Uses appropriate judgment & decision-making in accordance with the level of
responsibility.
Commitment: Sets high-performance standards; pursues aggressive goals and works hard/intelligently to achieve them;
strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and
opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies,
understands, monitors, and measures internal and external customers; talks and acts with customers in mind. Recognizes
work colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary
information clearly and effectively orally or in writing. Demonstrates attention to and conveys an understanding of the
comments and questions of others; listens effectively.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal
direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued
growth by mastering concepts needed to perform work.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible
for one's work; does a fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and
welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; supports
everyone's efforts to succeed.
Job Competencies
1. Ability to properly calculate rent.
2. Ability to understand the definition of annual income and be able to recognize sources of income that should and should
not be included in annual income. Sufficient knowledge of various types of assets to determine income from assets.
3. Knowledge of verification requirements and the ability to determine which verifications are required.
4. Sufficient judgement to determine when alternative sources of verification are appropriate.
5. Ability to compose and manage correspondence; type letters, memos, emails, and notices.
6. Must be familiar with HABD’s Admissions and Continued Occupancy Policy as it relates to public housing.
7. Ability to follow protocol for collecting technical and highly personal information and to ask probing and clarifying
questions as needed.
8. Ability to express complex ideas concisely and effectively and to respond accurately and clearly to questions and
comments.
9. Ability to understand and evaluate verification documents (e.g., paystubs, insurance contracts, banking and investment
documents) in order to apply program rules correctly.
10. Knowledge of operating office machines, office equipment, and software programs, including the ability to use various
word processing, database, or spreadsheet software; operate a personal computer and input data correctly.
11. The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and
decimals.
12. Ability to apply common sense understanding to carry out detailed written or oral instructions.
13. Ability to communicate effectively with customers, residents, and the public in a courteous and tactful manner.
14. Ability to reliably and predictably carry out duties and handle multiple tasks simultaneously.
15. Ability to handle confidential information in a discreet and professional manner.
16. Ability to perform any other related and appropriate duties and support of strategic goals as required.
Requirements:
Education and/or Experience
Associate’s degree or two (2) years of completed college coursework from an accredited college or university in Social Work,
Business Administration and two (2) years of public housing or multi-family housing experience.
High School Diploma or GED and four (4) years of related experience in public housing or in a private sector multi-family housing
role.
Special Requirements
Possess a valid Alabama driver’s license and safe driving record for those required to drive or allowed to drive on behalf of
HABD. Some positions may require possession of a valid driver’s license and the ability to be insurable under HABD’s
automobile insurance plan at the standard rate.
Possess a Public Housing Occupancy certification or obtain certification within one (1) year of hire date.
Possess a Public Housing Rent Calculation certification or obtain certification within one (1) year of hire date.
Physical Demands
An employee must meet the physical demands described here to perform the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements
include sitting; standing; reaching and grasping, operating computers and other office equipment; moving about the office,
and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and
via telephone. The employee must occasionally transport up to 25 pounds at times.
Work Environment
The work environment characteristics described here represent those an employee encounters while performing this job's
essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
Office environment. The noise level in the work environment is moderate. Stressful situations may occur when dealing with
the public.
