Join Our Pet-Loving Team!
Location: Macungie Animal Hospital
Compensation: $15 - $18 per hour (based on experience)
Shifts: Day, Evening, and Rotating Saturday Shifts
Are you passionate about pets and love helping others? We are looking for a friendly, empathetic, and proactive Client Service Representative (CSR) to join our team at Macungie Animal Hospital, an AAHA-accredited practice. If you thrive in a fast-paced environment, love talking about pets, and are dedicated to providing excellent customer service, we want to hear from you!
What You'll Be Doing:
- Welcoming Clients: Greet clients with a smile and make them feel comfortable and valued.
- Appointment Scheduling: Manage multiple phone lines, schedule appointments, and provide clients with accurate information.
- Data Entry & Documentation: Accurately create medical record entries, process transactions, and maintain up-to-date client files.
- Customer Service Excellence: Address client inquiries, solve problems efficiently, and ensure high satisfaction with our services.
- Cashier Duties: Handle invoicing for medical transactions and collect payments for services rendered.
What We're Looking For:
- A Pet Lover: You love animals and are genuinely excited to assist pet parents.
- Strong Communicator: You're patient, empathetic, and can clearly explain information to clients.
- Problem Solver: You are confident in troubleshooting, and if you're unsure, you’ll do the research to find a solution.
- Customer-Focused: You understand the importance of creating a welcoming environment and building lasting relationships with clients and their pets.
- Detail-Oriented: Accurate data entry and medical record keeping are crucial in your role.
Key Responsibilities:
- Answering a high volume of incoming calls and responding to customer inquiries with care and precision.
- Building and maintaining relationships with clients, offering them personalized and empathetic assistance.
- Managing appointments, creating and maintaining client medical records, and processing payments for services.
- Meeting service team goals to ensure the highest standards of client satisfaction and efficiency.
Why Work With Us?
- Join a voted "Best of the Valley" AAHA-accredited practice.
- Work in a professional and supportive team that’s passionate about pets and customer care.
- Competitive pay with opportunities to grow in a dynamic and rewarding environment that respects a healthy work-life balance.
How to Apply:
If you're ready to join a team that values professionalism, service, and a love for pets, please send us your resume and a cover letter to apply. Learn more about our practice at www.macungieanimalhospital.com.
We look forward to hearing from you!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Work Location: In person
