ABOUT US: Are you looking to make a difference? Join our team! We are dedicated to building a just society by educating the hearts and minds of students through culturally responsive, diverse, products and services in under-resourced communities. JOB SUMMARY:
We have immediate openings for Family Outreach Specialists to support our team in enrolling and retaining eligible students in our Learning Programs. This role requires strong experience in family engagement, with a proven ability to effectively communicate with families and successfully recruit, enroll, and retain students in the educational programs. ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Effectively communicate with families from an assigned student list through calls and text messages.
- Demonstrate strong verbal and written communication skills, along with excellent organizational abilities.
- Utilize basic computer skills and software applications to support daily tasks.
- Maintain a positive attitude while demonstrating flexibility and reliability in all aspects of work.
- Manage multiple tasks and priorities while meeting tight deadlines.
- Work independently as a self-starter, demonstrating accountability and responsibility.
- Accurately collect, document, and input all communication notes with families.
- Create and maintain detailed call logs and attendance records using Excel.
- Support efforts to recruit, enroll, and retain students in the program.
- Travel within a 100-mile radius of Fresno, California to deliver student materials and equipment and support program sites and outreach efforts.
- Perform other duties as assigned.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent required; Associate’s or some college in education, social work, communications, or a related field preferred.
- 1–3 years of experience in family engagement, community outreach, customer service, or educational program support.
- Experience working with diverse communities and communicating effectively with families, preferably in an educational or youth-serving setting. QUALIFICATIONS AND DESIRED CHARACTERISTICS:
- Bilingual skills (English/Spanish) required to support effective communication with families.
- Experience with student recruitment, enrollment, or retention efforts is highly desirable.
- Proficiency in basic computer applications (e.g., Microsoft Excel, Google Workspace, Zoom) and data entry systems.
Valid California driver’s license and reliable transportation for local travel. Fingerprints, CPR, and TB clearance might be required
COMPENSATION RANGE: Hourly rate $16.90
