About Us
Alonso Service Co. is a commercial plumbing service and repair company serving restaurants, hospitality, commercial offices, manufacturing facilities, and other commercial customers across San Antonio, Houston, and Austin.
We operate in a fast-paced service environment where accurate billing, proper documentation, and timely invoice submission are important parts of keeping our operations running smoothly.
About the Role
We are looking for a dependable, detail-oriented Billing & Collections Associate to join our Live Oak office in the San Antonio area.
This role supports our billing and accounts receivable process from completed service job through payment. You'll review completed jobs, verify labor, materials and purchase orders, prepare and submit invoices, track outstanding balances, and communicate with customers when billing or payment issues arise.
Every customer has different billing requirements, so organization, attention to detail, and the ability to learn different systems and processes are important.
Previous billing experience is helpful, but we are willing to train the right candidate.
What You'll Do
Billing & Invoice Processing
- Review completed service jobs for accuracy and completeness
- Review technician notes and job documentation
- Verify technician labor
- Verify materials used and match purchase orders when applicable
- Identify missing or incorrect billing information
- Prepare and process customer invoices
- Submit invoices through customer portals
- Learn and follow customer-specific billing requirements
- Maintain organized and accurate billing records
Accounts Receivable & Collections
- Track outstanding invoices and payment status
- Follow up with customers regarding past-due invoices
- Communicate professionally with customer accounts-payable departments
- Research short payments, missing payments, and invoice discrepancies
- Maintain accurate records of collection activity
- Assist with keeping accounts receivable current
- Escalate billing or payment issues when necessary
What We're Looking For
- High school diploma or GED required
- College degree or coursework preferred
- Strong computer skills and ability to learn new software and systems
- Strong attention to detail and accuracy
- Good organizational and time-management skills
- Comfortable working with numbers, pricing, materials, and purchase orders
- Professional written and verbal communication
- Ability to manage multiple tasks and priorities
- Dependable and able to work independently after training
- Working knowledge of Microsoft Excel and Google Sheets, including basic spreadsheet functions
Preferred Experience
- Previous billing, invoicing, accounts receivable, collections, or administrative experience
- ServiceTitan or other CRM/field-service management software
- Experience with customer/vendor billing portals such as Vixxo or Coupa
These are preferred qualifications, not requirements. We are willing to train the right candidate.
What Success Looks Like
A successful candidate will learn our billing processes and customer requirements, consistently review jobs for accuracy, keep invoices moving, stay organized, and become increasingly independent as training progresses.
We're looking for someone who takes pride in accurate work, is willing to learn, and wants the opportunity to grow with Alonso Service Co.
Alonso Service Co. is an equal opportunity employer.
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a high school diploma or GED?
- Are you available to work full-time, in person at our Live Oak, TX office during our normal business hours?
- Please describe any experience you have with billing, invoicing, accounts receivable, collections, purchase orders, or administrative work. If you do not have direct experience, please enter “N/A.”
- What software or business systems have you used? Please include any experience with ServiceTitan, other CRM/field-service software, Microsoft Excel, Google Sheets, Vixxo, Coupa, or other customer billing portals.
Work Location: In person
