Affordable Hearing Solutions is seeking a temporary Patient Care Coordinator (Maternity leave coverage JULY TO OCTOBER). This position entails reception and scheduling for a full-time Audiologist who sees patients for a range of hearing health care related appointments.
Essential Duties and Responsibilities:
- Scheduling and reception. (Appointments for hearing tests, hearing aid evaluations, hearing aid repairs and maintenance, ear mold impressions).
- Contact patients to confirm appointments, update patient information including demographics and insurance in compliance with HIPAA.
- Manage financial transactions.
- Manage the office e-mail for patient communications.
- Answer telephone/e-mail inquiries by providing basic and accurate information in person or via phone/email.
- Verify patients insurance benefits for hearing health.
- Triaging calls and assisting Dr. Malcolm by filtering sales calls and patient related questions that can be answered after a training period.
- Greet patients immediately upon their arrival and provide excellent customer service.
- Disinfect the audiobooth and surfaces between each patient/ visitor.
- Weekly office cleaning (empty garbages, sweep/swiffer floors, vacuum, wipe down stations, bleach down bathroom surfaces).
- Clerical receptionist duties such as faxing, scanning and labeling.
- Pulling and re-filing charts daily in preparation for the next day.
- Complete training on how to clean and do minor repair of hearing aids as needed.
Position Qualifications:
- 2 Years of medical office experience with references REQUIRED
- Prior Audiology/ Hearing Healthcare experience a PLUS but not a requirement
- Experience with medical insurance billing is a PLUS
- Full-time availability (M-T 9 AM - 5 PM) (F 9-3)
- Must be able to work well independently
- Experience with Microsoft Office
- Pay commensurate with experience
The ideal candidate will also possess:
- Self-motivated and adaptable
- Professional and positive attitude
- Ability to handle challenging calls without taking it personally.
- Excellent communication skills and ability to remain friendly.
- Quick to Learn.
- Ability to be resourceful and proactive during down time.
- Trustworthy and Reliable
- Has a heart for patient care that our patients can depend on.
- Multitasking and time management skills, with the ability to prioritize tasks
- Be respectful of company time when alone and prioritize filling the schedule during downtime by pulling charts and actively reaching out to schedule patients who haven’t been in or may have an upcoming insurance benefit.
Pay: From $16.00 per hour
Benefits:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Required)
- Computer Skills: 2 years (Required)
- Medical office experience: 2 years (Required)
Work Location: In person
