In conjunction with standard and basic front office duties, your duties and task include, but not limited to, working with the insurance carrier to solve any coverage or financial issues, verifying insurance requirements for receiving dental treatment, and providing coordination services as a liaison between the patient and insurer.
Requirements:
1. Familiarity with dental procedures and terminology along with a minimum of 3 year of experience working in a dental practice and working with insurance.
2. Ability to properly allocation collection payments and adjustments by provider for tracking and report purposes
3. Attention to detail, self-starter, and quick learner with excellent Internet/computer skills (an absolute must!)
4. Must be highly organized and team oriented with strong team communication/notes documentation
5. Willing to learn and be proactive in helping the practice surpass all goals
6. Must be excellent with numbers and general accounting ability a must!
7. Ability to write general narratives for pre-authorization and appeal
8. Experience with dental PPO insurances billing is required
9. Excellent interpersonal skills and telephone manners
10. Understanding of coding and protocols regarding COB
11. Strong, timely and effective follow-up skills
Responsibilities:
- Verifying the patient’s health insurance benefits daily and update patient/records accordingly
- Coordinated all payments arrangements with Office Manager
- Maintain outstanding claims report no older than 30+ days
- Following up on non-paid insurance claims and pre-authorization.
- Generate report of all unscheduled treatment for Manager to review
- Ensure that all patients are aware of their copay prior to appointment
- Entering/updating data using dental practice management software.
- Maintain 85-100% over-the-counter collections for all estimated copays and balances
- Generate weekly reports for all outstanding claims and pre-authorizations
- Properly document all communication with patient, insurance carriers etc.
- Posting/collection and proper allocation of in-office payments made by patients.
- Call, text, email and schedule all patients with approved pre-authorizations
- Follow-up on all request for additional information for unprocessed claims and pre-authorizations
- In conjunction with Manager, monitor weekly, monthly, and quarterly reports to confirm payment from clients and insurance companies.
- Prepare patient charts 2 days in advance for estimated out-of-pocket expense and balance to be collected prior to dental visit.
- Assist in all general/standard front-desk duties (scheduling, phones, emails patient inquiries, etc.) and other delegated task when necessary
Job Types: Part-time, Full-time
Pay: From $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Paid time off
Work Location: In person
