Description:
Job Summary
The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).
Education & Experience
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High School diploma or equivalent and/or experience in a hotel or a related field preferred.
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Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
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Must be able to convey information and ideas clearly.
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Must be able to evaluate and select among alternative courses of action quickly and accurately.
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Must work well in stressful, high pressure situations.
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Must maintain composure and objectivity under pressure.
Requirements:
Job Duties & Functions
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Approach all encounters with guests and associates in a friendly, service oriented manner.
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Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
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Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
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Clean/Buff floors daily according to hotel standards.
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Shampoo carpets in the public areas according to hotel standards.
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Shampoo furniture as needed according to hotel standards.
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Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
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Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous
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Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
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Practice safe work habits to ensure safety to guests, fellow associates and self.
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Handle items for "Lost and Found" according to Avion Hospitality standards.
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At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
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Complete daily assignment check list and submit to supervisor at the end of the day
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Be familiar with Avion Hospitality policies and house rules.
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Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
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Put all equipment away properly after usage according to Avion Hospitality standards.
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Have knowledge of and assist in all emergency procedures during the overnight shift.
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Clean and dust floors daily according to Avion Hospitality standards.
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Maintain hotel equipment in proper working order.
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Maintain storage of hotel equipment in proper area.
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Clean guestrooms as needed.
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Complete special projects as assigned by the Housekeeping Manager.
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Attend meetings as required by management.
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Perform any other duties as requested by management
