What we do.
Buffalo Strive Vending, Inc. is a locally owned, family-operated business based in Orchard Park, NY. We provide fresh food micro markets, vending, office coffee, pantry, and refreshment solutions throughout Western New York. Every day, our team works together to deliver exceptional products, outstanding customer service, and innovative workplace refreshment experiences.
Who we are looking for.
We are looking for a highly organized, customer-focused Operations & Customer Administrative Specialist to support the day-to-day administrative and operational functions of our business. This role serves as a central point of coordination between our customers, employees, and multiple departments to help ensure our operations run smoothly.
The ideal candidate enjoys working in a fast-paced environment, can manage multiple priorities, communicates professionally, and takes pride in providing exceptional customer service. This position requires someone who is detail-oriented, proactive, and comfortable learning multiple software platforms while supporting a variety of business functions.
Responsibilities include:
- Responding to customer service phone calls, emails, and help tickets.
- Processing customer refunds and maintaining customer accounts in Avanti and 365 systems.
- Monitoring and responding to the [email protected] inbox.
- Dispatching Service Technicians and coordinating service requests.
- Assisting with new market launches by preparing documentation, printing daily cold food production sheets, and supporting operational readiness.
- Updating stock well videos, planograms, and other operational documentation.
- Reviewing security footage to assist with theft investigations and customer disputes.
- Maintaining employee birthday calendars and processing employee market card funding.
- Providing general administrative support to Operations and Leadership.
- Assisting with additional administrative and operational projects as assigned.
Qualified candidates should possess excellent organizational skills, strong attention to detail, outstanding written and verbal communication skills, and the ability to manage multiple tasks while maintaining a positive, customer-focused attitude. Previous administrative, customer service, dispatch, or office support experience is preferred but not required.
What we offer you that's different.
Work Hours & Schedule
This is a full-time, Monday through Friday position. Typical work hours are 8:00 AM to 4:00 PM, with occasional flexibility based on business needs.
Compensation
Competitive hourly pay based on experience, with opportunities for performance-based wage increases and professional growth.
Benefits
- Paid Time Off
- Paid Holidays
- Medical Insurance with employer contribution
- Dental Insurance
- 401(k) with company match
- Employer-supported Short-Term Disability benefits
- Employee meal program
- Employee recognition and appreciation programs
Culture
We are a first-generation, Buffalo Bills alumni family-owned and operated company that believes our people are the foundation of our success. We foster a collaborative, team-oriented environment where employees are encouraged to learn, grow, and make a meaningful impact every day.
If you're looking for more than just an office job and enjoy supporting customers, helping teams succeed, and contributing to a growing local business, we'd love to hear from you. Join Buffalo Strive and become part of our relentless pursuit to serve others.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- customer service: 2 years (Required)
Ability to Commute:
- Orchard Park, NY 14127 (Required)
Work Location: In person
