About Us
At Advanced Endodontics, we are a high-performing, patient-centered specialty practice committed to delivering an exceptional experience at every single touchpoint. We are growing — and we're looking for the right person to help take us even further. If you thrive in a fast-paced environment, love connecting with people, and want a role where your work truly makes a difference, we want to meet you.
The Opportunity
This is not your average front desk job. This role is equal parts warm, welcoming patient experience and dynamic, creative marketing — giving you the best of both worlds. You'll be the face of our practice and the engine behind our growth.
Front Desk & Patient Experience Responsibilities
- Greet patients with genuine warmth and professionalism, setting the tone for an outstanding visit from the moment they walk in
- Answer and manage a multi-line phone system, directing calls with efficiency and a friendly, confident tone
- Schedule, confirm, and manage patient appointments to maintain an optimized daily schedule
- Verify insurance eligibility and benefits prior to appointments and communicate coverage details clearly to patients
- Collect and process patient payments, co-pays, and balances with accuracy and sensitivity
- Maintain and update patient records, ensuring accurate data entry and HIPAA-compliant documentation
- Manage incoming and outgoing correspondence including faxes, emails, and referral communication
- Coordinate with clinical team members to ensure smooth patient flow throughout the day
- Handle patient inquiries, concerns, and follow-up calls with professionalism and care
- Prepare end-of-day reports and reconcile daily transactions
- Maintain a clean, organized, and welcoming front office environment
Marketing & Growth Responsibilities
- Personally deliver monthly referral appreciation packages to referring dental offices, building genuine relationships in the community
- Manage and grow our social media presence with engaging, on-brand content across all platforms
- Develop and execute marketing strategies that directly drive practice growth and increase new patient volume
- Track and report on marketing initiatives, providing insights and recommendations to leadership
- Coordinate internal and external communications that reflect the Advanced Endodontics brand
- Identify new referral partnership opportunities and help nurture existing relationships
- Support the planning and execution of community outreach and promotional events
Who You Are
- Outgoing, polished, and confident in front of patients and referral partners alike
- Creative with an eye for design, storytelling, and social content
- Highly organized and self-motivated — you take initiative without waiting to be asked
- Comfortable with social media platforms, basic content creation, and digital tools
- A natural communicator who can adapt your tone for a nervous patient or a busy dentist
- Someone who takes pride in doing things right and leaves a positive impression everywhere you go
Why You'll Love It Here
- A supportive, energetic team that genuinely values your contributions
- A role with real variety — no two days are exactly the same
- The opportunity to grow professionally and make a measurable impact on the practice
- Competitive compensation and a comprehensive benefits package
- A practice culture built on excellence, teamwork, and mutual respect
