Summary
Qualified candidates for this position will provide customer service support such as order entry/management, pricing, product availability, customer returns, and backlog reporting.
Essential Duties and Responsibilities
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Provide customer support for a specific sales territory and/or collection of key accounts.
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Primary customer contact for order management and sales inquiries
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Generate quotes, assist where appropriate with product recommendations.
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Complete PO/Contract review for all orders.
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Work with other TMS functions to manage customer requests, expedite and/or recover late orders.
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Manage expectations with customers on product lead times, delivery requests, and product availability.
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Review, enter and acknowledge purchase orders.
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Update open order reports and provide to accounts as requested.
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Manage customer portals.
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Investigate and process customer returns.
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Respond to customer requests for documentation.
Qualifications/Requirements
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Minimum 2-year degree or equivalent work experience
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Minimum 3 years' experience in sales and/or customer service
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Highly organized and personable
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Strong negotiation and problem-solving skills.
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Strong verbal and written communication skills
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Promote team atmosphere.
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Familiar with ERP systems preferably Oracle
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Experience working in a manufacturing environment a plus.
