Location: Remote
Job Type: Full-Time
Company Description:
At Commonwealth Casualty Company, we believe insurance should be flexible, accessible, and built around our customers. Since 2010, we have proudly operated in Arizona, Ohio, and Texas, offering affordable insurance products, including homeowners, renters, auto, mobile home coverage, and roadside assistance. Our company is committed to delivering innovative and personalized solutions that meet each customer’s needs. As a growing organization, we value collaboration, continuous improvement, and a people-first approach in everything we do.
About the Role:
We are seeking a Total Loss Representative who will assist customers, administrative and claims staff frequently. He/she will investigate and effectively resolve first and third-party physical damage claims. The Total Loss Representative must have good customer service skills, need to display professionalism when speaking with insurance companies as well as policyholders.
What You’ll Do:
- Reviews new claim reports assigned to them to determine the most effective handling procedures required for each individual claim.
- Responsible for complete contact on all new losses assigned in accordance with accountability standards.
- Authorizes rental vehicles for 1st and 3rd party claimants in accordance with accountability standards.
- Responds promptly to all voicemail, mail, faxes, and other telephone inquiries about claim status reports.
- Maintains a good working relationship with PD Appraisers and independent appraisal companies to encourage prompt and accurate property damage evaluations for those who are party to a claim.
- Authorizes and/or approves all claims payments within the delegated authority.
- Submits claims payments for approval when settlement amount exceeds the delegated authority.
- Ensure that all documents pertaining to a claim are electronically attached and labeled correctly in the claims management system.
- Closely monitors claims involving totaled vehicles to ensure prompt handling of these files to keep towing/storage costs at a minimum.
- Handles salvage within guidelines and in compliance with state requirements.
- Other related duties as assigned.
What We’re Looking For:
- Effective communication skills.
- Multi-computer systems capacity.
- Problem solving.
- Thoroughness.
- Initiative.
- Accurate documentation.
- Time management skills.
- Typing speed of at least 30 wpm.
- Must be able to handle difficult and stressful situations with tact and composure.
Why Join Us:
- Competitive compensation based on experience
- Comprehensive medical, dental, and vision insurance
- 401(k) plan with company match up to 6%
- Paid maternity and paternity leave
- Paid time off and paid holidays
- Tuition reimbursement to support your professional growth
- Opportunities for career advancement and development
- Supportive, collaborative, and people-first work environment
EEO Statement
We are an equal opportunity employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
