About Us:
At Dawning Family Services our mission is to embrace diverse families with children touched by housing instability or homelessness and support their transition to a safe and stable home. We create new beginnings by providing vital support services that assist parents and children in transitioning to permanent housing, fostering well-being and long-term stability and success.
Our pillars of service guide our vision of a community without homelessness where all families can live and thrive. Prevention reduces homelessness; Emergency Shelter provides immediate housing; Rapid Re-Housing offers rental and utility assistance; and Work for Success helps parents achieve income stability through career paths.
What we offer:
* Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
* 12 days of PTO per year with increases at 1, 2, 5, and 10 years. 13 paid holidays annually.
* Option to participate in the 401K plan with employer match.
* $15,000 in employee life insurance paid for by Dawning Family Services.
* Employee Assistance Program
* Supplemental group insurance plans at affordable rates.
SUMMARY: The Intake Specialist is responsible for working with families requesting services through our programs who are experiencing homelessness or housing instability.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Conduct phone screenings to determine eligibility for services for families in Hillsborough County
- Complete in-person Intake paperwork for program enrollment
- Enroll families in the appropriate program and enter case notes in UNITY (database system)
- Follow agency procedures and utilize standardized templates in communication with families.
- Assess and evaluate need for immediate crisis intervention
- Provide ongoing support to assigned families and connect them with community resources, housing and supportive services, and be a staff contact for questions or guidance as needs arise.
- Establish and maintain relationships with community providers and educate on Dawning Family Services program criterium
- Maintain client files and data quality standards
- Attend community events for outreach and networking
- Work collaboratively with colleagues across all departments to ensure program and agency goals are met
- Adhere strictly to policies which ensure participant confidentiality.
- Contribute to shared team responsibilities, including unloading donations and organization.
- Performs other related duties as assigned or requested.
REQUIREMENTS:
- Bachelor’s degree in social work, human services, psychology, or other related fields from an accredited institution required. Associate’s degree considered with relevant experience.
- Experience with data entry, scheduling appointments, interviewing, advocacy and mediation skills
- Strong communication, organizations skills, compassion, and the ability to work in a fast-paced environment.
- Bilingual English/Spanish preferred.
- Demonstrated sensitivity and ability in working with the diversity of the agency’s population, including but not limited to, clients, staff, community partners, and board members.
- Computer skills with proficiency in Microsoft Office (Excel, Word, Outlook), Microsoft 365 web-based applications and using internet search engines and other online research tools.
- Ability to walk, stand, climb stairs, kneel, bend, reach, and manipulate objects. Ability to regularly move materials weighing up to 5 pounds and occasionally move materials weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Professional, self-directed, high-energy can-do attitude, follow-through on projects and prompt responsiveness to internal and external stakeholders.
- Some local travel required. Must have a reliable car, active auto insurance, and valid Florida driver’s license.
- Successfully complete a Level 2 criminal background check, motor vehicle records check, and drug screening. For information on the Level 2 background check, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com/.
Pay: $21.10 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
