The Banquet Captain is responsible for leading banquet events from setup through breakdown, ensuring exceptional guest service and seamless event execution. This role supervises banquet staff, coordinates with culinary and catering teams, and serves as the primary on-site leader during assigned functions. The Banquet Captain ensures all events are executed according to Banquet Event Orders (BEOs), hotel standards, and guest expectations.
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Oversee banquet events, ensuring successful setup, service, and breakdown.
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Review BEOs and communicate event details and expectations to banquet staff.
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Supervise banquet servers, bartenders, and housepersons during assigned events.
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Conduct preshift meetings and assign staff responsibilities.
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Ensure banquet rooms and event spaces are set according to client specifications and hotel standards.
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Coordinate with Culinary, Catering, and Operations teams to ensure smooth event execution.
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Serve as the primary contact for event hosts and promptly address guest requests or concerns.
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Monitor service quality and maintain Sheraton brand standards.
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Ensure compliance with all safety, sanitation, and alcohol service policies.
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Assist with training and mentoring banquet team members.
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High School Diploma or GED required.
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Minimum of 2 years of banquet, restaurant, or hospitality experience; hotel banquet experience preferred.
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Previous leadership or supervisory experience preferred.
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Strong guest service, communication, and organizational skills.
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Ability to read and interpret Banquet Event Orders (BEOs).
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Ability to work flexible hours, including evenings, weekends, holidays, and special events.
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Ability to stand for extended periods and lift up to 50 pounds.
About WHG Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. Find out more about us on our website or visit our LinkedIn page!
Notice FEDERAL LAW REQUIRES ALL EMPLOYERS TO VERIFY THE IDENTITY AND EMPLOYMENT ELIGIBILITY OF ALL PERSONS HIRED TO WORK IN THE UNITED STATES. THIS EMPLOYER PARTICIPATES IN E-VERIFY. THIS EMPLOYER WILL PROVIDE THE SOCIAL SECURITY ADMINISTRATION (SSA) AND, IF NECESSARY, THE DEPARTMENT OF HOMELAND SECURITY (DHS), WITH INFORMATION FROM EACH NEW EMPLOYEE’S FORM I-9 TO CONFIRM WORK AUTHORIZATION. OFFICE OF SPECIAL COUNSEL AT 1-800-255-7688 (TDD: 1-800-237-2515).
At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
