Aisthetikos, Inc. believes that a company’s biggest assets are its people, both its employees (team members) and its clientele. We are seeking an experienced, professional individual to support running the front desk at our growing Plastic Surgeon's office in Newport Beach/Costa Mesa area. We invest in our employees for long-term employment and have a friendly, supportive environment to grow in.
JOB DESCRIPTION:
Medical Assistant Duties
-Assist Physician with advanced wound care treatments, wound care prep, dressing changes, measurements, procedural setups, scribing.
-Prepare and maintain sterile fields, instruments, supplies, and treatment rooms
-Assist with inventory tracking, labeling, and documentation.
-Perform patient intake including registration, vitals, photos, medication reconciliation, medical history updates, chart preparation.
-Assist with preoperative and post operative -patient care for plastic surgery and wound care patients.
-Ensure all patient chart, wound photos and clinical documentation is complete and updated in EMR
-Coordinate wound care supplies, VAC documentation, home health communication, and treatment orders
-Maintain compliance with HIPAA, OSHA, infection control, sterilization, and clinical safety protocols
-Support surgery scheduling, patient coordination, follow up calls, and prior authorizations as needed
-Assist in maintaining clean, organized, patient ready exam and procedure rooms at all times
- Communicate professionally with SNFs, home health agencies, hospitals, pharmacies, and patients
Administrative Duties:
-Greeting patients, business vendors, Pharmaceutical reps and coordinating with them appropriately and professionally
-Perform daily financial closing procedures including payment reconciliation, financing documentation review, deposit balancing, receipt tracking, and end of day reporting
-Audit daily schedules for accuracy including appointments, surgeries, follow ups, consults, staffing coverage, room utilization, and scheduling conflicts
-Review charts and schedules to verify required documentation, consents, insurance information, photos, and packets are completed before procedures or appointments
-Ensure all completed cases, reports, and supporting documentation are scanned, uploaded, filed, and organized properly by end of day
-Coordinate communication between providers, front office, surgery center staff, billers, vendors, and patients to ensure smooth workflow and follow through
-Monitor administrative workflow issues and escalate operational concerns proactively
-Assist with reporting, spreadsheets, operational projects, and practice organization initiatives
-Support office opening and closing procedures including operational readiness checks and administrative task completion
-Help maintain a polished, organized, patient ready office environment throughout the day
- Office duties such as scheduling appointments, answering phones, emails, and faxes. Scanning and uploading of documents. Sorting and sending mail. Filing, and creating patient charts; etc.
- Collect patient information and payment over the phone and in office for services and products provided
- Provide patient education and pricing on products sold in office
- Provide excellent organization & time management of daily tasks
- Coordinate as a strong team player with excellent communication to Medical Assistants, Physicians and Management in office and working remotely
- Support Management and office staff on various business projects and patient needs
- Verify patient insurance and help obtain patient authorizations for services
- Manage inbound and outbound office calls, faxes and emails with patients, facilities, hospitals, pharmacies, Physicians and Management
- Prioritize time sensitive tasks and information throughout the day
- Help uphold privacy and safety of patient privileged information according to HIPPA regulations and office policies and procedures
-Generate quotes for surgery and review quotes with patients in detail
-Coordinate surgical procedures at our Ambulatory Surgery Center
- Following through on assigned projects from start to finish
Ideal Candidate
- Experience in wound care, plastic surgery, dermatology, vascular, surgical, or post acute care strongly preferred
- Understanding of wound staging, pressure injuries, diabetic ulcers, venous ulcers, surgical wounds, grafts, and VAC therapy preferred
- Strong organizational skills with ability to multitask under pressure
- Comfortable working with high acuity and medically complex patients
- Team oriented with positive attitude and strong patient service skills
- EMR/EHR experience required
- Excellent communication and follow through
Preferred Qualifications
- Certified Medical Assistant preferred
- Wound care experience strongly preferred
- Plastic surgery or surgical office experience preferred
- Experience with photography documentation and sterile procedures preferred
- BLS certification preferred
Additional Expectations
- Must be dependable, proactive, detail oriented, and able to maintain professionalism in high pressure situations
- Must be willing to assist both clinical and operationally where needed
- Must maintain patient confidentiality and represent the practice with professionalism and compassion at all times
REQUIREMENTS:
- Prior experience in a medical office
-Plastic Surgery and Wound Care Experience is a huge plus
-Experience providing surgical quotes to patients preferred
-EMR experience required/ Nextech experience is a huge plus
-Strong customer service skills
- Well organized
- Professional and courteous demeanor at all times
- Can work both independently and well within a team
- Quick learner with computer scheduling and patient software systems
- Comfortable with collecting patient payment information
- Adapts well to change and company growth
- Maintains security of cash drawer during business hours
BENEFITS:
- Possibilities to grow within the company
-Paid Holidays
- Paid Time Off
-401k
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Ability to Commute:
- Newport Beach, CA 92663 (Required)
Ability to Relocate:
- Newport Beach, CA 92663: Relocate before starting work (Required)
Work Location: In person
